突然の営業時間変更！！

The insurance fee was incorrect, almost charged me extra.

This was a very, very poor experience and possibly violated transport safety regulations. Before placing the order, I repeatedly emphasized that I needed a child seat and confirmed multiple times with the rental company. I even canceled a previous SUV booking because that company did not provide child seats and switched to one that did. However, when we arrived at Bangkok Suvarnabhumi Airport to pick up the car, the rental company informed us they had no child seats available. They said they have some at their downtown location, a 45-minute drive away without traffic, but it would close in an hour. Given Bangkok's notorious traffic, it was unrealistic to expect us to drive into the city during rush hour and pick up the seat before they closed. We checked the traffic and realized it was almost impossible, so we had to buy a booster seat from a nearby mall and then drive to Hua Hin. The entire process, including communication, took nearly three hours, forcing us to drive to Hua Hin at night. Neither the rental company nor the rental platform tried to resolve the issue; they just passed the buck, treating us like fools. As a long-time user of the platform, I am very disappointed and will reconsider whether to continue using their app. We prefer to rent directly from companies with better service.

The car is too old, having already been driven 138,000 kilometers. The chassis components were not securely fixed, causing some noise. I was very cautious while driving. If you see this message before renting the car, make sure to check the chassis to avoid any breakdowns on the road, which could be troublesome... Additionally, the fuel level was far from full when given to me, but I returned it with a full tank, which cost me an extra 500 THB beyond the normal mileage. This felt a bit unfair.

All good.

All good!

Counter staff is helpful and polite.

No problem