You get what you pay for

It took a little bit longer to get the car perhaps 60 minutes more than a typical at airport rental. At first it bothered me but when I looked the quality and the low price I would definitely rent with Easirent again.

EasiRent is the WORST rental car experience that we ever had!!! The list of issues from start to finish are way too long to fit into this limited space. EasiRent’s deceptive and inappropriate sales tactics are truly shameful and should be banned. They lie to customers about having to upgrade to a “required” Florida State Sun Pass package for unlimited tolls that will never be used. We even told them that we will not be driving on any toll roads, and that our mileage would be very minimal. However, crooked Maria refused to rent a car to us without getting an additional $200, and insisted that we couldn’t leave the facility without purchasing the “mandatory” unlimited toll package. She quoted one price, then by the time she printed our receipt and asked us to sign the screen, the price went up to nearly double the amount of what she originally quoted. We will NEVER recommend EasiRent, Maria or any staff member of this company to anyone!!!

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

Waited 45 min for shuttle that never showed up. Spent $30 on Uber to get to car rental location, with no compensation or apologies from staff. Specifically rented a truck and it was not available once we arrived at rental location. We were offered an SUV or minivan, with no compensation on the price even though we spent extra to specifically rent the truck for the week.

Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.

Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.