The girl at the counter could not work the computer and I had to wait another hr for someone else

Very satisfied with the service.

The directions for pick up in the email were not accurate. Could not get ahold of the car rental company to coordinate a drop off since my flight was before they open

Helpful friendly

Excelen venezolanos emprendedores lo recomiendo ampliamente

La mejor de todas

You do have to pay extra for using your insurance, but it’s not bad. Also paid extra for the sun pass but overall cost still ended being less than places like Enterprise. Very friendly staff and the vehicle was in great condition.

Since our flight had been delayed twice, we finally reached Orlando by midnight. It had been a long journey and we were met with hostility and aggressiveness at the counter. The man asked for all these extra documents, such as a passport when we’ve NEVER been asked to present such document with any other car service in the United States. I am from New Jersey so I have a legal license. When we got there, there was a bunch of hidden fees not once mentioned on their website. They then even asked for a 1,000$ security for a car that was only going to be in our possession for 6 days. Needless to say, we left quite disappointed we thought we had found a cheaper option, but it just turns out with all the hidden fees, the value of renting with this company amounts to the same as other name brand ones. This company also has you pay for the sun pass experience even when you don’t use it. This is a nonnegotiable charge that we had to pay even when we didn’t use one toll. There is also a charge associated when one uses their own insurance, something that we have not encountered with other companies. After this horrendeous experience, we begin our mini vacation. The following morning a car sensor’s went off declaring that the car required maintenance. The fact that this company would issue customers a car that requires maintenance is insulting. When we tried to contact the company, they gave us a phone number to send them pictures too, but they didn’t even bother on opening the message much less contact us after the initial call. With the car in this condition, we felt unsafe traveling along the highways. This ultimately ruined our vacation.