Deceitful. Company did not disclose mileage limitation or requirement for proof of insurance on the

What I did not like was the whole insurance thing and how I was basically forced to use your insurance when I had my own coverage. The Agent presented it to me as if I could not use mine. I have never had a problem with any other rental car company with using my own insurance. This was a first. I will not rent from them anymore

Right cars was only interested in selling expensive add ons, would not except insurance info, or cancel and refund monies already paid. Worst experience by far in rental car service

Awful local office. Rude staff. Inefficient. Understaffed. FYI unreasonable requirements like SHOWING insurance certificate (other companies do not require this) and $13.99/day for tolls (when other companies charge $9) But biggest issue was rude staff. Girl who called herself “manager” had poor communication, and when I was aghast, she refused to rent me the car. Fine, but she also refused to give me refund. And she supplied me with 2 phone numbers, neither of which worked. I called both eight in front of her. When I pointed this out, she didn’t care and said to leave. She kept my money and gave me no car and no one to contact. It was so bad I actually took video of the process bc no one would believe it was so bad .

I did not have the opportunity to rent the car, because they never a shuttle to pick up at the airport. When I went to the company the were closed.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.