Great value

We picked up the car at 7 PM. The inspection was very casual, some scratches could only be seen using our own flashlight. There were obvious scratches on the back of the car, and if we hadn't carefully checked, the inspection staff would have ignored them. Later, we discovered a small rim scratch and were told to refer to the contract; anything not recorded was our responsibility.

The return process was too slow. They tried to find an issue to claim insurance. First, they asked if I had full coverage, and then...

This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was. This aspect of the booking was very poor.

Friendly staff, thank you very much

Totaly, its cheep and good. They pick us up from airport. When return, they take us to hostel near office, because our flight is eary morning. One thing, we could not use USB charger. Cigar socket is broken. We realized it on second day so we just call them and we talk about it and cost on the day we return. they said sorry. But no refound. They said they dont extra charge us anything on it. Ofcouse! Its not our falt. We need to ask every hostel everynight to borrow us the charger. Its uncomfortable very much. The last day, we expected that they offer some but they did not. So we rate two down. On The other way. We left a baby shoe under the sheet when we return. So we call them and ask to check it. They could find it kindly. We had no way to visit office, so we ask them to bring it to our hostel. On the answer, it seems difficult, but they manage it and bring it back to us. So rate is up.