I was so happy!

It was very crowded that day, and the pick-up process was extremely slow. Initially, they gave me a K4, but I mentioned that this felt like a downgrade and I was worried it wouldn't fit all my luggage. The staff member, a friendly guy, immediately offered to check if there was an SUV available and upgraded me to a Nissan Rogue for free.

Satisfied

Pickup and return were very convenient! However, they didn't explain how to pay the toll fees. A $1 toll ended up costing $25 in processing fees each time, which was a bit annoying.

The line to check in was really long. But checkout was short.

Like: No problems with our rental, other than figuring out the fancy controls on this newish model Subaru. Felt like we got a good value, and the staff was efficient. Located offsite from the airport, but they sent someone to pick us up. I was glad I called a few days before and touched base with them. That's when they told me about their shuttle service.