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Dollar at Houston IAH Didnot Rent To Me

Reviewed: Tue, Feb 26, 2019
About Dollar: 2.0 /10
So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...
Compact | Ford Focus or similar

Relevant Reviews on Dollar HOUSTON INTRCNTL AP

Gale Stone

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Reviewed: Wed, Jan 1, 2020
About Dollar: 2.0 /10
We had already purchased full insurance, but they insisted I only had basic insurance. They charged an extra 20 yuan per day for insurance and forced us to buy the gas in the tank. Although we used only a small amount, they refused to refund the money. Overall, the cost ended up being much higher than other major companies.

Jacqueline Huggins

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Reviewed: Sun, Oct 16, 2016
About Dollar: 2.0 /10
The strange hybrid car broke down many times and ran out of charge. Roadside assistance never arrived on site and didn't respond in time. Extra charges applied when returning the car! Greg, the return agent, openly asked for a tip.

K.Palmer

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Compact | Ford Focus 2 Doors or similar
Reviewed: Thu, Aug 8, 2019
“Dollar charged about $15 more than easyrentcar quote. No explanation.”
About Dollar: 8.3 /10
The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.
About QEEQ: 10.0 /10

H.Nayeb Hashemi

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Economy | Chevrolet Spark or similar
Reviewed: Wed, Apr 3, 2019
“Car was wreck. It had over 32000 miles, with lots of damage. I was really afaraid to drive this car”
About Dollar: 6.3 /10
They offered a wreck car. Terrible

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Compact | Mazda 3 or similar
Reviewed: Fri, Jan 25, 2019
“Dollar and Thrifty a big no at Houston Airport!”
About Dollar: 3.3 /10
Manager's special is just a hoax. They only give compact cars when you choose manager's special. You are better off taking compact car and saving few bucks. The customer service is horrible! Long queues, no attendants, no car choices in the weekend, long queues to check out of the lot, you name it and they have it messed up!

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