excellent customer service

Car was fine. However 1) it took over 30 minutes to be picked up (the "Omni" markings on the van were much more apparent than the "Green Motion" markings, which resulted in us almost missing the van), 2) the person at the pick-up counter was unfriendly, unaccomodating, made a big issue of our personal insurance, promoted the Green Motion tollway rip-off policy/pricing way too hard, indicated that the car's gas tank was half-full but input on the rental agreement that it was full, 3) when we returned the car with gas tank half-full as instructed, upon return, the return agent tried to charge us $90 for gas, 4) lastly, at $500 dollars, this was by far the largest deposit I had to pay for a rental car -- and for a rental that was only $160!!!. All that together means I won't be using Green Motion again.

We waited longer to get the car than our flight. We landed at 6:30 and had the car at 10. Ridiculous! Lesson learned- no money saved after all of the add on charges and never rent with a company outside the airport.

Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive.
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.

Like: The cars there are affordable and they have never taken advantage of us. There are cheaper cars at different locations but buyer beware. Green Motion was the best value for a newer car for the lowest price.
Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.