good

The process was simple and quick

The car was very new, and the staff's service was quite good.

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

Exceeded our expectations

Picking up car at airport

Car exceeded my expectations.Instead of Hunday i20 I got Toyota Corolla for the same price