Excellent

Car was much smaller than expected.

Was told there were no petrol cars available and I would have to pay en extra €70 for a diesel (despite later reading in their own T&C's that there should be no charge in this case). Fortunately while I argued a petrol car was found.

They sold me insurance I never needed or asked for. They called it deposit but never paid the money back. I have private insurance. The affirmed They will pay the money back after dropping off the car. In front of witnesses. It’s a fraud.

Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.