Excellent

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

drop off could ave taken less time.

Very long wait picking up. Two people in front had to call their insurance companies. One walked out. The only car they had for us was a van. Badly worn tires. Body damage. They asked us to sign a blank sheet indicating no damage.

Took too long to pick up from airport. Spend an hour with an agent who tried to make it difficult to rent with out additional insurance. Said that I have to get SunPass or I will be ticketed.

The first vehicle we were given had stained seats and the passenger side bumper was lose and falling off. We returned the vehicle the next day and were treated with professionalism and courtesy. The agents provided us with an upgraded vehicle that was like new. We appreciated their kindness, understanding and responsiveness to our needs.