reccomended

Very good, renting again this year in Canada.

The car requested - Volkswagon - was not available. the options were not great so had no option but to pay a lot more and take another vehicle.

I was upgraded to a medium-sized car because the car I'd booked needed extra cleaning. They were great about explaining the car's controls and how to return the car out of hours. No pressure to pay for extra insurance or anything like that either.

Customer service at pickup was dreadful. Wasted over an hour. Tyre pressure warning after driving for 10 minutes, had to deal with this myself after ringing the incident line. Not a good experience and have registered a complaint.

Fine

Car wasnt what i wanted. Only similarity was that it was an suv. Really should be able to give you a choice if the one you want isn't available especially as i had booked over a week in advance. I rang up the first day to say that i would be late picking up the car. The phone was answered but no one spoke but you could hear them having a conversation so not good customer care really