Good car no fuss

Very satisfied, the front desk provided a detailed explanation about the highway toll tickets.

The staff were very nice.

The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.

The staff were very patient and attentive, and the procedures were fairly simple (since it was our first overseas car rental). The car was in excellent condition, with only 2000 kilometers on it, and the navigation was very powerful. Very satisfied with the car rental experience.