Easy rental process

After landing at the airport, taking the shuttle bus to the rental car building was very convenient. The car pickup process was quick, and the verification was efficient.

Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

It's acceptable, but internal management needs improvement.

The counter stuff always offer more things to contract. Becames more expensive.

We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference. We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck. At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.

I was very satisfied with EasyRentCars.com. The website was very user friendly, they gave very useful advice and the automatic price drop re-book feature was very nice, we saved an extra $20 with this feature.