FINLAND CAR RENTAL REVIEWS

Good

Great

Very satisfied. The staff were great.

雪道でも安心して運転できた

間違ってMTを予約してATを取り直したらキャンセル無料のチェックボックスがなくなっていた

Very satisfied.

Very good staff at Rovaniemi airport pick up. It was quick and explained all the details properly.

Satisfied

It's quite good.

The car is very new, with only 1800km on it. Excellent.

Very satisfied.

Very satisfied, will choose again next time.

Very satisfied, it was completed in 10 minutes.

Overall, it's okay, but the price is not very cheap. When will the deposit be refunded?

Very good.

The rented car was different from the one provided, and its condition was poor. Low prices came with no after-sales service, and in case of accidents, they only delay and shirk responsibility.

This booking did not support self-service car pickup. The staff was supposed to deliver the car at the station at 7:30 as scheduled, but no one showed up. The phone number provided by the rental office was invalid and unreachable. After contacting the office, they first said they would be late due to personal matters, and later suggested using a self-service kiosk to pick up the car. Ultimately, the car pickup was delayed by 90 minutes, nearly disrupting our subsequent plans. During the self-service pickup, the passport was accidentally left at the kiosk. However, when we contacted the office staff for help to check the kiosk for the passport, they refused to assist, forcing us to make a 500-kilometer round trip back to the station to check ourselves.

Excellent

We booked also a baby seat for a 6month old baby; however the seat was dirty, worn and barely suitable for a 6month old kid, it was more for a todler seat. Europecar staff at Oulu airport are absolutely fabulous, and helpful!

Upgraded to an SUV, the car was in good condition, smooth pickup process, and self-service return.

Overall it's okay. The only downside is that the vehicle provided did not match the model reserved, and no equivalent vehicle was offered.

The staff is quite patient.