DUBROVNIK CAR RENTAL REVIEWS

Avia's service is quite reliable and follows standard practices. When picking up the car, they clearly informed me that purchasing additional insurance could reduce the compensation required in case of an accident. Confident in my driving skills, I chose not to buy extra insurance, and there were no unnecessary troubles during the car return.

Very satisfied, both pick-up and drop-off were convenient.

Average

The vehicle was in great condition and the service was nice. However, there is a 10-euro car wash fee, which must be paid unless you return the car clean.

The service attitude is relatively enthusiastic, and you can see the location after walking a bit from the airport. However, they might strongly insist on you buying insurance; otherwise, you need to pay a deposit of nearly 1,000 euros.

Overall not bad, but the condition report for pickup and return didn't match the actual situation, and the staff filled it out casually.

No upselling, thorough pickup and drop-off process, complete paperwork, very convenient.

The staff at the pickup location was very thorough and explained everything in detail.

Driving in Dubrovnik is very beautiful, especially the mountain road in the Zaton area.

Booking was smooth. First time renting from Green Motion, but it feels like there's still a gap compared to major companies.

Very good.

Great service.

The staff at the pickup location were friendly, but when I arrived around 7 o'clock, there was no one there, just a phone on the desk, and I waited for 10 minutes. Picking up the car at Croatia Airport was convenient and the staff were welcoming. At Venice Airport, the pickup is on the rooftop, which requires good driving skills for larger vehicles.

My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine.

Very satisfied.

The car was not handed over with a full tank of fuel. They said it was fine as long as it looked similar. When returning, they claimed one bar was missing and charged a high fee for refueling. It would have been better to follow a full-to-full policy, as it's hard for customers to estimate. This leads to a poor review for the rental company.

The service was average. However, if you don't purchase their insurance, they become exceptionally strict and nitpicky. It feels like they are waiting to pin minor damages on someone. If you don't buy insurance from the rental company, make sure to take photos of the entire car to avoid any trouble later.

The deposit was too high and the refund process was too slow! A week has passed since I returned the car, and the pre-authorization still hasn't been released!

There was nobody at the return location during normal business hours. We had to wait for a long time before someone came back. Fortunately, we had allocated plenty of extra time in advance.

They claim to offer a no-deposit option, but you must purchase a mandatory €159 insurance to waive the deposit; otherwise, the deposit is €1700. When I returned the car, one staff member kept complaining. I parked a bit too close to the neighboring car on the driver's side, and he, unable to squeeze in due to his size, started questioning how I parked and why it was done this way. Furthermore, when returning the car, we were in a hurry to catch a flight, and I asked if he could speed up. He rudely responded with comments like 'You should have come earlier. We don't care, you must plan ahead.' His attitude was extremely poor. While waiting for him to check the car, he even unlocked our car doors to show another customer, explaining things like 'This car is this or that,' which added to the negative experience. If giving zero stars were possible, I would have done so.