BALI CAR RENTAL REVIEWS

Someone came to pick up directly

Someone came to pick us up directly

Very satisfied

Overall very satisfied.

Very satisfied.

Very satisfied

A highly satisfying car rental experience, with very quick responses. The car pickup and return locations are both at the airport, which is extremely convenient.

Terrible experience. The rental company kept demanding various fees that were not included when booking the car. After paying the rental fee, additional charges such as delivery fees, return fees, parking card fees, and more were requested at pickup. Furthermore, the deposit was delayed for over a month and a half after returning the car.

The staff's attitude was excellent.

Very satisfied

I booked a Toyota Raize, but they actually gave me a Daihatsu Rocky.

The pick-up and return locations are actually easy to find, located in the parking lot opposite the terminal. However, there is no fixed service counter, and you need to contact the agent in advance. The service staff has a good attitude; although his English is fairly basic, he managed to communicate everything clearly through gestures and explanations. There were two unexpected aspects: first, the deposit needs to be paid by card, but the refund is given in cash (you can choose between Indonesian Rupiah or US dollars). If refunded in Rupiah, you'll need to find ways to spend it before boarding; if refunded in US dollars, there'll be a currency exchange loss. Second, the IC card used for tolls requires a prepaid fee, and any unused balance will not be refunded.

Fairly satisfied.

Highly satisfied.

Not bad

Very satisfied

After communication, they provided a bigger car. The overall condition of the vehicle is acceptable.

Satisfied

Satisfied

The service was great, and the staff were friendly.