SARAJEVO AIRPORT CAR RENTAL REVIEWS

Very satisfied.

The POS machine was not working, and the rental company charged significantly more than the rental platform during car pickup. Due to time constraints and an issue with my phone card, I did not argue over this. After returning the car with a full tank and clean condition, part of the deposit was refunded, but the rental company’s charges still exceeded the platform’s fees. Additionally, the rental company’s POS machine could not process my credit card. A call to my bank confirmed it might be an issue with their machine, but even trying another machine didn’t work, so I had no choice but to pay nearly 8,000 RMB in foreign currency cash. However, during the rest of my trip, my credit card worked without any issues, even in small supermarkets and for refueling. The car provided was a Peugeot 208, not a 308, but since the correct option wasn’t available, I had to choose a similar brand model in the system.

Extremely satisfied

I recently had a fantastic experience with Abbycars! From start to finish, everything was handled smoothly and professionally. I want to give special recognition to the representative who assisted us—he truly went above and beyond to ensure we were well taken care of. His friendly demeanor, attention to detail, and willingness to help made the entire process stress-free. Thank you, Abbycars, for providing such outstanding service and for having exceptional staff who genuinely care about their customers!

Outstanding customer journey on the platform

Not bad, I rented a car from this company four years ago and they still have the record.

The overall service attitude was quite good, and they carefully checked all the details with me. When picking up the car, they marked all existing damages, which was helpful. However, I hope the car wouldn't have so many rental company logos. Additionally, even though I had already washed the car before returning it, I was still charged a €15 cleaning fee for insufficient cleanliness.

The process is simple, car pickup is fast, and there are no upselling or hidden charges.

Excellent service and great attitude.

Pretty good.

Very satisfied

The service was pretty good, but the car's condition was average and somewhat basic.

Very poor! Not recommended to rent from AVIS! Renting without problems is fine, but once an issue arises, the communication cost is too high to resolve it. I returned a car to AVIS in Istanbul in May with tire damage, and until mid-July, I still haven't received a refund. This time in Sarajevo, AVIS charged arbitrary fees for cross-border use and additional drivers. When I asked different staff at the counter, I got different answers! When booking, the website stated a 100 EUR cross-border fee, but at pickup, I was charged 145 EUR, and at drop-off, the counter said it should be 170 EUR. Talk about random charges! And the additional driver fee, the website says 12 EUR, but the counter charged 15 EUR! At pickup, they charged 15 EUR per day for 13 days, but at drop-off, they said it should be capped at 7 days! AVIS Sarajevo charges randomly and without consistency! No wonder their rating is so low! Think twice if you're planning to rent from them!

Terrible! I don't recommend renting from AVIS! Everything goes smoothly with Zuzuche until there's a problem—then communication becomes extremely difficult. I had issues with tire damage in Istanbul in May, and by mid-July, I still hadn't received a refund! This time in Sarajevo, AVIS charged exorbitant fees for cross-border travel and extra drivers. Different staff members at AVIS counters gave us different answers. When booking, Zuzuche indicated a cross-border fee of 100 euros, but at pickup, they charged 145 euros. At return, another counter stated it should be 170 euros. It’s outrageous! And the extra driver fee is written as 12 euros on their website, but the counter charged 15 euros. At pickup, they charged 15 euros per day for 13 days, but at return, the counter said it’s capped at 7 days! AVIS Sarajevo is a mess with arbitrary charges! No wonder the ratings are so low! Think twice before renting from them!

Wheego does not have a specific office location at Sarajevo Airport. You need to call them in advance, and they will deliver the car to the airport parking lot. The staff who delivered the car was very friendly and went over the rental agreement in detail, pointing out minor scratches and damages on the car. They charged a deposit of 900 Marks on my credit card and specifically mentioned that the car must be returned with a full tank and cleaned, otherwise, additional fees would apply. Everything was clear and transparent. They also wished us a pleasant trip. Since the explanation was very detailed, I carefully inspected the car again, which caused me to exceed the free parking time, so I paid 4 Marks when exiting the parking lot.

Excellent service. I booked for 4 PM but picked up the car before 2 PM and returned it a bit after 3 PM with no extra charges. Aside from a short wait to pick up and return the car, everything was great. No upselling, quick deposit return, honest service. This is my go-to car rental company in Europe.

Extremely satisfied

Very good and attentive service.

First, the actual car didn't match the pictures at all. It was a front-wheel drive, and a very old model. I've rented many cars before and can say the fair price should be around 60 Euros per day. It was completely different from the picture. The rental agent said there was a problem with the images on the platform I booked from. I searched on Google and found out that the actual car was an Opel Corsa Berline, 1.2 engine, which you can buy new for 18,000 Euros. Definitely not the one in the picture. Secondly, I was already frustrated with the high price for this mismatched, old car. Then, because I lost my credit card and could only use Apple Pay, the rental agent insisted I buy his insurance, or he would cancel the reservation. When I asked for other solutions, he kept saying, 'I don't know, I can't do anything.' What upset me most was that he wasn't even trying to help. He claimed to have 40 years of experience, so why should I be the one figuring out solutions? I had to negotiate with the booking platform. After an hour of communication, I bought his insurance, and the platform promised to refund me for the insurance (which hasn't happened even after a month and a half). I thought I could finally enjoy my trip. Then it started raining in Montenegro, and the car, which was a front-wheel drive, started skidding at just 50 km/h down a hill and hit a guardrail. I firmly believe it wasn't my driving skills because I had just driven in Turkey the previous week. Anyone who’s driven in Turkey knows how challenging the roads are, especially around Fethiye and Pamukkale. But since I rented an Opel SUV in Turkey, there were no issues. After the crash, I called the rental agent, and he yelled at me on the phone, again saying, 'I don't know how to help, I can't do anything.' Later, I found out from my landlord that I needed to report the accident to the police and file a report for the insurance claim. The rental agent didn't say a word about this. In a panic, we called the consulate, but it only added to our frustration. The person who answered was very impatient and just told me to ask the rental company. I spent half a day dealing with the police and court in Montenegro, paid 200 Euros for a police report, and had the car towed. There was still one day left on the rental, but no refund was given. By this point, the trip was ruined. The rental agent yelling at my girlfriend and the unhelpfulness of the consulate left her in tears, and I had to comfort her for a long time. We were in an unfamiliar place and needed help, but the rental agent just got angry at us? The worst part was that after all this, the rental company charged my credit card 8,000 RMB for towing fees. Fortunately, I got the money back with the help of my credit card company, but I had to make multiple trips and calls to resolve it. My time and energy are valuable too. The whole ordeal was like swallowing a fly—disgusting and frustrating. I strongly advise against using Green Motion and renting cars through these platforms. When difficulties arise, the platform won't be much help either; you'll end up handling everything on your own.

Their cross-border service fee is 120 euros, which is higher than other companies. It's more suitable for long-term cross-border rentals, but for three or four days, other companies are cheaper. They provided a Skoda SUV, which is about the same size as the older model of the Tiguan.

Overall satisfied, but it seems problematic that I have to wait an unknown amount of time after returning the car to confirm its condition and get the deposit refunded. Shouldn't the inspection and result be done immediately when I return the car?