Thrifty Car Rental with Van

Always enjoy hiring from Thrifty at Darwin super easy and convenient

First vehicle smelled that someone had smoke on it. Requested a change and got it no questions asked. Excellent service. I even got an upgrade guess for the problem.

The overall service was pretty good and efficient.

Called upon arrival at the airport, and they immediately sent a car to pick me up. No waiting in line.

Very satisfied

Easy to locate, not crowded on the day, quick pickup process.

Very smooth experience.

The service was satisfactory, but I was not happy with the Ford Everest model. I originally booked a Toyota Prado and was given the Everest as a replacement. Although the vehicle is large, its interior space is cramped. The floor near the left foot in the driver's cabin protrudes, making long drives very uncomfortable. Additionally, the Everest uses a diesel engine, which provides adequate power for starting off but is noticeably underpowered on the highway. Accelerating and overtaking with the 2.0 diesel engine is challenging.

The queue for picking up the car was quite long, and they tried to upsell better insurance before handing over the car. The service attitude was fairly good, but we later found out during refueling that the fuel tank was not full when we picked up the car.

It's okay.

The service was excellent, simple, and efficient.

Prepared a credit card for the deposit as required, and the refund was processed quickly after returning the car.

Very satisfied

The staff recommended a toll package for $15 a day, but Chicago doesn't have many toll highways. I didn't buy it and just set the GPS to avoid toll roads. I drove for three days and visited most of the popular attractions without encountering any toll fees. Near O'Hare Airport, highways are often congested. If you didn’t purchase the full tank package, it’s better to fill up the tank elsewhere before getting on the highway; otherwise, you'll face half-hour traffic jams entering or exiting the highway. Plan your time accordingly.

The car wasn't cleaned and was very dirty. When returning the car, there was no one to receive it, so I had to go to the counter to find someone.

Fair and average.

When I arrived at the location, they said there were no cars available, so they upgraded me to a 7-seater Ford. Despite purchasing full insurance, I was inexplicably charged an additional 93 New Zealand dollars after returning the car. I contacted the platform several times over several days but received no response, and I have already filed a complaint with 12315.

The payment at pickup was inconsistent with the amount provided by the platform and even higher.

Very good, the staff will greet you at the airport meeting point with a sign.

Very convenient and fast, I will rent again next time I come.

Be cautious about Indian staff who try to upsell insurance and change vehicle models.

Very satisfied. The car inspection was quick. Booked a Toyota Yaris but got a free upgrade to a Honda Civic. The car was in excellent condition. Drove for 1800 kilometers, and it was very fuel-efficient. Mainly, the overall quality of drivers in Thailand is high, so it wasn't overly tiring to drive.

I rented a Honda City but was given a Toyota Yaris Ativ. The trunk space should be similar to the City. Surprisingly, there was no phone holder in the car, which was very inconvenient. The car's performance was mediocre—going up to a mountain lodge in Suthep, even with the air conditioning on, I almost had to floor the accelerator. It was slightly better with the air conditioning off. The vehicle had many scratches, but fortunately, they were all documented in advance, so there were no disputes.

Promoted extra insurance!

The counter staff and the guy at the car pickup location provided excellent service.

The store is easy to find, the rental process is quick, the car is in great condition, costs are transparent, and the store even provided a self-driving guide for easy orientation.

Easy to locate.

Very good, attentive and thorough.

Fairly smooth process

The staff was very friendly during car return and even offered a ride to the airport. The entire process was smooth.

Very good

Very satisfied, very efficient.

The staff at the location were very friendly. Even though my English is not good, communication through translation software went smoothly. The car pickup process took about 5–6 minutes, and the car return inspection was also quick. There was no upselling of any insurance or additional charges. The car rental company is excellent and highly recommended.

Very satisfied, the front desk staff were patient, explained the rental terms in detail, and provided us with an almost brand-new 7-seater Traverse, making our family road trip perfect.

I had to wait in line for over an hour and still didn't get the car, which delayed my subsequent plans. I was supposed to return the car by 2 PM on the third day, but I only got the car at 1:50 PM on the first day, resulting in an additional day's charge.

Satisfied

The counter staff had a terrible attitude. When returning the car, they came up with all sorts of reasons, claiming the car had an odor. Odors are subjective and hard to definitively judge, but the counter insisted on deducting a 5000 THB fee. This is outrageous and unacceptable. They clearly know travelers need to catch their flights after returning the car, yet they chose to ignore customers and delay, risking us missing our flights (I was held up at the counter for nearly an hour). It’s obvious they just wanted to pocket the 5000 THB deposit. This car rental experience was extremely upsetting. I never expected a Thai car rental company to act so unreasonably, blatantly charging unjustified fees.

Very satisfied

No issues at all.

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

Overall satisfied, very cost-effective.

Arrived at the rental office around noon and completed the paperwork, but there were no cars in the parking lot. I was 10th in line and waited for over an hour, eventually getting a downgraded compact car. The staff said they would compensate with a full tank of gas. Considering California's high gas prices, it seemed fair enough, so I just took the car without making a fuss.

Extremely satisfied.

Very satisfied.

Good.

There are plenty of vehicles, but the service is poor: I arrived at the rental location 1.5 hours early, but the staff made me wait 1.5 hours before arranging the pickup, wasting my time.

High efficiency.

Very satisfied.

The service is acceptable.

The original car had a motor oil fault indicator, and they upgraded us directly to a Toyota RAV4.