Thrifty Car Rental with Van

Very good. Although the car had some collision marks, it was very clean and reasonably priced. All marks were documented.

Promoted insurance upgrades and ETC services

The service attitude was excellent!

I was given an old Hyundai Sonata with high mileage. The staff secretly charged road assistance fees and daily toll fees, which I absolutely didn't need.

The vehicle provided was very new and in excellent condition. Returning the car was very simple – just handing over the keys was enough. Overall, very satisfied.

Quite satisfied, the procedures were handled quickly, and the deposit was refunded promptly.

There are hidden charges. If you don’t ask, they’ll add a bunch of random extras like insurance, towing, and toll fees, and ask you to sign. Do not listen to the store staff's upselling. Many of these are already paid for on QEEQ, just tell them you want zero extras.

Plane landed on time at 20:10hrs. Then it took us over two hours to clear immigration! There were 50 immigration stations, but only 7 in use. 4 x American passport holders, 1 x for wheelchair/families with young children, only 1 x for the approx 900 other passengers! Collected our bags and made our way to the Car Rental bus stop. Short journey to the Thrifty/Hetz/Avis office. The Thrifty person (from India) informed me that they had no cars...and to "come back tomorrow"! I informed him that I had pre-booked a rental and expected him to supply me with a car. He argued with me and kept saying he had no cars left. I showed him the rental voucher from QEEQ. I had great difficulty understanding what he was saying because his english was very poor. In the end he 'borrowed' a car from Hertz and transferred it onto the Thrifty rental. Several times he kept on trying to get me to add more insurance to the rental cost, even though I showed him my AXA insurance document. I added my son as an additional driver and the charge came to $231 (£174) for 15 days! He then tried to charge me for an EZpass for toll roads. The whole rental experience with this person at the Thrifty desk at Dulles Airport was terrible. I feel I have been conned and over charged. I went onto the Thrifty website and a few other people have had bad dealings with this person.

Very satisfied.

They claimed there was a smoke smell in the car during return and wanted to charge me 400. They also promoted various insurance options at pickup. Do not book the cheapest option, go for the second tier instead.

Smooth communication in English, very efficient. The car was prepared in advance, and they provided important notes and an emergency contact number before driving off.

Picking up the car was quite convenient, but I rented a Camry and was given an Altima. CarPlay was inconvenient to use and often disconnected.

The front desk staff was very friendly and patient, even when there was a language barrier.

Very good.

The car was somewhat dirty when picked up, and as it was brand new, the smell inside was quite strong. Had to drive with the window open, and the smell faded after three days.

Satisfied

Very satisfactory

Very satisfied.

Excellent

Easy to find and good service.

Very good, simple and efficient.

Very good.

Second time visiting, efficient service and well-organized! No extra charges!

There is a mileage limit, which was informed at the time of pickup.

Very professional

Excellent

The operation process is very smooth.

Satisfactory

Quick and efficient service for both pickup and drop-off.

It's okay.

We had agreed to delay both pick-up and drop-off due to a vehicle malfunction, but they charged an additional fee of over 150 RMB.

Good service.

Pretty good.

The lady at the desk had a terrible attitude. She wouldn't answer my questions and behaved arrogantly the whole time. I asked to see the invoice before inserting my credit card, but she refused and rudely told me, 'If you want to rent a car, insert your credit card. If not, just leave.' Honestly, I was speechless. I told her it's perfectly reasonable to see the bill, and she just ignored me, leaving me standing there while she attended to several groups of other customers (Americans, Europeans, and South Americans) with a smile the entire time. I asked her again when I could see the invoice, and she continued to ignore me. I requested to speak with her manager. She seemed a little intimidated, went into the office, and then came back saying the manager would be there soon. After waiting over ten minutes without anyone showing up, I asked her colleague to call the manager. About five minutes later, the manager arrived with her. She instantly acted meek. She even tried to argue in front of the manager, but the manager told her to shut up and briefly explained the situation to me. She finally started processing my rental properly, albeit still muttering under her breath while doing so. I didn't let her get away with it, but I also decided not to engage further. In the end, her manager had already reprimanded her, so I let it go. In five minutes, the paperwork was done, and I took the keys and left.

とても綺麗な最新型の車で快適でした！乗り心地も最高でした！ 楽しいドライブが出来ました！

J'ai changé de modèle de voiture (dans la même catégorie) puisque l'espace pour mes bagages était plutôt restreint. Le changement de modèle de voiture a très bien été.

The service was excellent, and the pick-up and drop-off were prompt.

Pretty good, affordable and reliable!

The queue was a bit long, and there were not enough staff.

Free upgrade for the vehicle model.

We got a very good car. I have been to this office several times and I am always extremely satisfied.

Very satisfied.

Very satisfied

Easy to find, procedures are simple and fast.

The car is very new and clean.

Quick and convenient.

Good

Overall quite good.

The rental company staff handed me a form and told me I must choose one of the first two insurance options; I couldn’t skip insurance and couldn’t choose the third option, basic. Since I had already spent a long time in line and didn't want to argue (my English wasn’t good enough for an argument), I hurriedly purchased one of the insurance options to get the car. Later, I realized it included coverage like highway roadside assistance, which I didn’t need at all since I was only using the car in Los Angeles for three days. Overall, it left me with a very negative impression.

Very satisfied