MODE Car Rental

The car was relatively new and the staff were decent, so overall I was satisfied. However, the return time was originally booked for 8 PM, and there was a 50 yuan charge for returning the car outside of working hours. Due to schedule changes, I returned it before 5 PM. QEEQ had previously stated that early returns would not result in refunds, which I hadn't noticed. But the store clerk wrote 5:05 on the final invoice (when I returned the car, handed over the keys, and was told it was fine since it was close to their closing time; they then sent us to the airport via shuttle bus). Later, I received the invoice via email and saw the recorded time as 5:05. The agreement terms were followed, and I have no objection to sticking to the contract even if the money isn't refunded. However, the way they documented it still feels slightly uncomfortable to me.

Pick-up and drop-off were very straightforward. There was no pressure to purchase insurance, and I only paid 10 NZD for a toll pass, which is useful as some roads charge tolls. With the pass, you don't have to pay manually. This is quite essential. Additionally, in New Zealand, many parking lots require you to immediately input your vehicle information at a payment machine or via an app after parking. Do not wait until you're leaving, as even during free time periods, you may be fined.

Very good, they arranged someone to pick me up and were easy to communicate with.

Pretty good.

Very good.

The store is easy to find, the car is in good condition, and the price is reasonable.

Great service, warm and attentive, the staff was very efficient.

The organization is quite good, but the wait time at the airport to get to the rental station was a bit long.

Satisfied

The rental store is located at Auckland's Old Railway Station, which is very easy to find with navigation. It's about a 10-minute walk from the CBD. The staff at the store were friendly and provided clear instructions.

Really love this car! It's super cool, very new, and most importantly, it's incredibly easy to drive. The steering wheel is very light. I'm thinking of switching to a RAV4 after returning to my country.

The staff are very friendly just that you'll be forced to buy add-ons to at least reduce the deposit amount by half.

Very satisfied

Great value for money, rented for 9 days. The car had no issues, and it was very affordable.

Very satisfied!

Okay

Convenient and efficient

Satisfied

Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.