CARWIZ Car Rental

Excellent

The pick-up and return process was very quick, and the store was easy to find.

The pick-up and drop-off process was very quick, and the store was easy to find.

The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches.

Very satisfied.

The car provided was replaced with a Volkswagen T-Cross Life 1.0, and the rental service was quite good.

Very satisfied.

The service attitude was average.

Satisfied

The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.

We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620.
Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.

Good

I rented a car for 1,400 RMB through the platform, but at the rental store, they charged me a cross-border fee of 200 euros, saying it was mandatory. Later, I checked online and found that others paid only around 30 euros—my charge was excessively high. Then they said I had to purchase full insurance for another 200 euros, or they wouldn't give me the car. The car had 610KM of fuel range at pick-up, and when I returned it with a full tank at 640KM, the staff said it was normal. They then charged me for 25KM of 'cleaning fee' (local currency, about 100 RMB), even though the car was in good condition. If I refused, they said they'd deduct it from my deposit. My deposit of 391KM (local currency, about 1,600 RMB) still hasn't been refunded. Excluding fuel costs, I spent 4,800 RMB renting the car for 13 days—it was more expensive than the U.S. This is the first time I've encountered such a huge rip-off! The platform's customer service simply said the cross-border fee depends on the store and that I could refuse the full insurance. But how could I refuse when they'd just deny me the car? I had just landed after a long flight, was tired, and didn't have internet access, so I had no choice but to pay!

The car was quite new, with only 12,000 kilometers driven when picked up, and very fuel-efficient. After driving 1,800 kilometers, I only refueled twice while maintaining a full tank for return. However, when faced with poor vehicle conditions, it was almost impossible to get assistance. In the past, I usually chose well-known international rental companies like Europe or Hertz for international trips. This time, I opted for this company mainly for convenience with cross-border travel, but the service was really disappointing—perhaps that’s just how service is in Serbia. During business hours, repeatedly calling the contact number provided for pickup resulted in no one answering or the calls being hung up, which was extremely frustrating. Luckily, after comparing rental platforms, I firmly opted for Zuzuche, which provided quick and effective assistance throughout the process.

Very satisfied, the rental deposit was refunded quickly.

A good car rental company, though communication in language is a bit challenging.

Satisfied, the pick-up and drop-off process was very smooth.

This is our second time renting a car from Carwiz. We are already familiar with the process. The small branch is located next to the sports arena, and it was easy to find with navigation. Take note of the operating hours in Serbia; it's best to pick up or return the car between 9 AM and 2 PM. Otherwise, they may consider it outside working hours and charge additional fees! Make sure to use your own credit card when picking up the car.

Satisfied

Charging a €60 cross-border fee without crossing the border is unreasonable!

A scratch on the front bumper was charged 530 euros.