Enterprise Car Rental with Pickup Truck

Great customer service, they addressed issues promptly.

Enterprise is a great car rental company, and their pickup location is conveniently located next to a hotel.

The staff were very patient, and I was able to rent a car smoothly even without the original documents. Changing the drop-off location midway was also super easy. Extremely satisfied!

Excellent, extremely satisfied!

Mr. Ali at the pick up, and Ms. Jolina at the drop of where super helpful and friendly. It is of the modern times that they had to claim for a good review. I don`t like this necessary part.

Very efficient.

I must write a detailed review for this perfect car rental experience! This time, I rented a Citroën SUV and discovered it had only been driven for over 7,000 kilometers—it was practically a brand-new car! The interior and exterior were spotless, as if it had just rolled out of the showroom, instantly boosting my impression of the store. Once I hit the road, the car's performance completely won me over—quick and responsive power, solid and stable handling, and a chassis that absorbed shocks with a refined feel, far exceeding my prior perceptions of the Citroën brand. Honestly, this rental experience made me rethink the brand, with driving quality so impressive that it even sparked thoughts of buying one myself! Beyond the vehicle, the store’s service was professional and efficient; the pick-up and drop-off process was smooth, and the staff were friendly. This experience taught me that a quality car rental company can not only provide convenience but also deliver delightful surprises. Absolutely five stars—if I ever need to rent a car again, I’ll definitely choose this place!

Overall, it went quite smoothly for both pick-up and drop-off.

I booked a Peugeot 508 but was upgraded to a BMW 3 Series diesel wagon. The car had 70,000 kilometers on it but was in very good condition. I didn't visit any chaotic big cities, so there were no issues with theft or vandalism. I thoroughly enjoyed the driving experience with the diesel BMW: precise steering, adaptive cruise control with L2 semi-autonomous driving, powerful performance, stable at high speeds, and excellent sound insulation. It's perfect for the South of France, which has both mountain roads and highways for long-distance driving. In terms of space, the trunk is very large and can fit two 28-inch suitcases plus a carry-on bag.

Very good.

There was a promotion for towing insurance and similar services.

Extremely satisfied! The store staff was both handsome and kind! They provided a locally-made Spanish car with great performance, almost brand new.

Provides detailed guidance, so you don't have to find the car on your own.

The deposit refund was exceptionally fast.

The staff were very friendly.

Very good

Excellent service.

The process was simple, with self-service for car inspection and return. The deposit was refunded quickly. I booked a RAV4, but I was given a Peugeot 5008 instead. It had a spacious interior, was easy to drive, and as a diesel car, it was very fuel-efficient!

I didn't realize we were supposed to pick up the car at the international terminal. Following the signs from the domestic terminal to the rental company, we were told that we needed to go to the international terminal. Fortunately, the staff helped us handle everything directly. However, the car we got was a Mitsubishi, not the Corolla we previously drove on the South Island. Also, this Mitsubishi is a petrol-only car and consumes a lot of fuel.

The service is okay, but they kept insisting on selling insurance. Decide for yourself if you need it or not.

This is my fourth time using Enterprise in Europe, and they have never let me down.

The service attitude was excellent.

The car was in excellent condition. Although I rented a BMW, they provided a hybrid Mercedes, which was very new and drove great.

Excellent, the car pickup process was simple and the service efficient. There were no hidden sales tactics. I personally chose to upgrade to a Nissan X-Trail for $25 per day.

The rental company provided a free upgrade, and the Peugeot 208 was very easy to drive. There were no significant damages when picking up the car, and the deposit was refunded promptly after returning the vehicle. The only downside is that the return location is only open until 1 PM on weekends, resulting in an additional $20 parking fee.

Very friendly and efficient staff throughout the rental process. The shuttle-bus service at LHR is very convenient and speedy, providing seemless car drop-off to deparature terminal. Great experience.

It was very convenient to extend the rental period via phone, and the insurance coverage was comprehensive. The service was excellent, making it reliable and hassle-free.

I had rental insurance thru my US insurance and also on the credit card I used for booking. But customer service agent in Izmir told me that I had to buy insurance in Turkey because it doesn't show in Turkish e-devlet system that I have insurance. Of course it didn't, because I had it on US credit card Since he said he couldn't give me the car I needed, I had to spend another 5,000 TL for insurance.

The process is simple and smooth.

Good service attitude

Excellent service! The staff were very patient. I extended the rental by two days and it was as simple as making a phone call. Changing the car was also very convenient—just a quick inspection, and I was ready to go. Faster than in China! Highly recommended.

The car rental company has great customer service. Regarding insurance, they simply mentioned it but didn't pressure you to buy if you chose not to.

Enterprise in USA is an assurance of good service and cars, as his "sister" Alamo.

The reserved car model was not available, so they replaced it with a slightly less prestigious brand but a somewhat more spacious model.

The price is relatively affordable.

Very satisfied, both pickup and drop-off went smoothly.

Provided a very thorough introduction for a first-time electric car renter, and the communication and precautions before picking up the car were well-done.

Very convenient

Very satisfied with the car rental service, it made my trip efficient, convenient, and comfortable.

I had reserved the car for 8:00 AM but arrived early at around 7:00 AM. Picking up the car was straightforward and very convenient.

The staff was great and efficient. He informed me that the car I booked was not available and offered a free upgrade to a Nissan Qashqai. He also asked if I preferred a manual or automatic transmission and eventually brought over a Grandland. The car was spacious, brand new, and extremely comfortable to drive. The staff only inquired once about buying insurance in-store and did not push after I declined. He explained the claim process very clearly. Overall, I had an excellent experience.

The process was a bit slow, and the feedback was delayed, but everything else was fine.

The car rental process was completed in just fifteen minutes, very efficient.

Both pick-up and drop-off were very smooth. I purchased QEEQ's full insurance, and the staff did not try to upsell any additional coverage. During pick-up, the staff helped with luggage handling and thoroughly explained how to use the car. The in-car navigation was set to my preferred language, making it very convenient to use.

The service attitude is excellent.

Very satisfied

Satisfied

The car rental and return process went smoothly. Customer service replaced my car with a more cost-effective Ford as per my request. I drove nearly 9000 kilometers, and the car was in great condition.

The service process was okay, but the efficiency was too slow.

At Zagreb Airport, they try to upsell insurance, but when you mention you've already bought it on the platform, they seem a bit unhappy but don't say much more.