Enterprise Car Rental with Luxury Car

Excellent service.

Satisfied, the border crossing documents were well prepared, and the process was clearly explained.

The service was quite good and patient.

Easy vehicle selection, very satisfied.

The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.

The service staff at the rental company are friendly and highly efficient.

Satisfied

Highly satisfied.

Very good.

Very satisfied.

The cost-effectiveness is average. Upon arrival at the store, they could only provide an older model of Mazda 3. Since I didn't like it, I switched to a Cupra, but they only had the gasoline version. The car struggled with efficiency, costing roughly 1 yuan per kilometer.

Very satisfied. Despite the language barrier, they patiently explained everything.

It's okay.

The staff at the pickup location was very thorough and explained everything in detail.

Very good

Excellent and very convenient.

Very satisfied, highly recommend.

Hahaha

It's pretty good, but I rented a Ford 9-seater and was given a Renault 9-seater instead.

Very good.

Very good. The car pickup process was quick, and the return procedures were convenient.

It's acceptable.

They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.

Highly efficient. Almost no queues, and the staff were very friendly.

The service is fine, but the closing hours are too early.

Average

It's okay.

Very good.

Very satisfied, highly recommended.

Long wait time for car pickup. Other services were excellent.

When I arrived at the shop to pick up the car, there were no staff members present. I spent half an hour looking for them, only to find them chatting outside the airport lobby. The return process went smoothly.

I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!

It was okay. Most cars in Serbia don't have a rearview camera.

Average

The service was good and efficient, I got the car very quickly.

Excellent

Very good.

Enterprise at Anchorage Airport

Very good

The only option available for 'actual car model received' was Volvo XC60, but I want to clarify that the actual model was Volvo XC40. The car rental company's service was pretty good. When picking up the car, they pointed out the areas of previous scratches—make sure to take photos of those yourself too. Pickup and drop-off were convenient. The car we got this time was at least 90% new, and the built-in Google Maps navigation was handy, eliminating the need to use phone navigation.

The staff at the store provided good service. The only dissatisfaction was paying more for a 2-door Jeep, but ultimately the company gave us a 4-door version.

I left my pillow in the car, but the rental company said they didn't see it, and even if they did, it would have been thrown away.

Very satisfied

Not bad, both pickup and drop-off were relatively quick, but the service lacked attention to detail. They didn't personally guide us to the car or inform us about which type of fuel to use, which wasted our time.

Excellent

Very good.

A very satisfying car rental experience. We took the night ferry from Liverpool and arrived in Belfast early in the morning. The earliest pickup time available was 9 AM, but it was raining that day, and we got there at 8 AM, expecting to wait in the rain for an hour. However, a staff member showed up at 8 AM and helped us complete the car pickup procedures ahead of schedule. The car was brand new as well. Excellent service!

Very good, smooth experience.

Very satisfied, no aggressive upselling.

The staff was quite nice, but there was a language barrier.