AVIS - Dubai International Airport T3 Information, Car Rental Instructions & Policies

・DXBのTerminal3で受け取りましたが、地下の駐車場内に実際の事務所があり、初めての場合は非常に分かり辛いと思いますのでご留意頂いた方が良いです。ここで約15分要しました。 ・事務所内はエアコンがかかっており快適で、手続きもスムーズでした。車も引取時迄に準備が終わっており、到着後10分以内に空港を出発できていました。

thanks for Airport DXB terminal 1 and AVIS Jumeirah branch they was very helpful and friendly

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Quite good. The staff at the front desk was patient. It was indeed a bit challenging to understand English with an accent.

It took two hours to pick up the car and they messed up the paperwork...

No Chinese service and no terminal shuttle service. The car was in great and new condition.

The overall service from AVIS rental company is excellent. I have used them in Dubai and the USA. The service is friendly, detailed, and the vehicle quality is guaranteed. Picking up and dropping off the car at the airport is very convenient.

Overall efficiency is good, and the location is easy to find.

I explicitly stated that I did not want additional insurance. Later, when signing the contract, they blamed me for not paying attention and tricked me into signing for the extra insurance! Scammers! Damn it!

The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.

Great service with no upselling.

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Not bad!