United Kingdom Car Rentals

Very satisfied

Satisfied

I booked a fuel car, but they told me only electric cars were available upon arrival. It's so frustrating! Using electric cars in the UK is really inconvenient, and the charging fees are expensive. I returned the car on Sunday, but the rental company was closed, so they made me rent an extra day. Ridiculous! They didn't explain any of this when I picked up the car.

Satisfied with the free shuttle to Hilton, and the car was parked in the Hilton parking lot.

The staff was quite nice, but there was a language barrier.

The gentleman that we talked to at the Alamo counter was friendly and very helpful. He answered questions and did his best to get things taken care of as quickly as possible while still being very thorough.

I've never had such a smooth experience before.

Smooth check-in with very helpful staff even during peak hours.

It took an extremely long time, and the type of car provided was completely different from what was promised. The car had a lot of scratches and was in poor condition.

The Europcar branch in London was relatively easy to find. The staff initially tried to upsell an upgraded vehicle model, but after I clearly declined, they still provided the original model. Overall, it was alright. The car had quite a few scratches, but during the return process, the staff inspected the vehicle very thoroughly.

Avis are high quality established car rental company and staff very helpful.

The staff member had a strong accent and seemed to be new to the job, as they were not very familiar with the procedures. However, their attitude was quite friendly, so I decided to overlook it. Be aware of the company's additional charges: 1. They only provide electric vehicles, and if you want to switch to a petrol car, it costs over £30 per day extra. 2. The deposit is £1,800, but after paying an extra £72, it was reduced to £1,000. 3. The rental platform showed no mileage limits, but at the store, I was informed there is a 100-mile limit per day, and exceeding it incurs extra charges. Additionally, this was my first time driving an electric car, and I only found out at the store that they only offer electric vehicles. I wasn’t familiar with charging procedures. The company provided only a grounding cable for slow charging, and the staff told me that charging stations were easy to find. However, in reality, slow-charging stations require double-ended cables and I couldn’t find any compatible stations for the grounding cable. Eventually, I had to look for fast-charging stations, which are significantly fewer compared to slow-charging points.

Very satisfied

Satisfied

The experience was okay. I rented a Volvo V60, but initially, they offered a Kia. After some negotiation, they provided a BMW 1 Series... Everything else was fine.

Overall satisfied. The staff were friendly, professional, and efficient.

No hard selling, good service attitude, and the car was in great condition.

Although my flight was delayed, they kept the vehicle for me. However, they still tried to sell me driving insurance. The fuel tank was only half full, so I had to refuel before hitting the road.

This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!

Overall, it's pretty good.

The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.

We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.

Bad

We reserved a Mercedes A-Class automatic, but the store had no stock and replaced it with a BMW 1 Series manual, which we refused. They then upgraded us to a GLB, but there was a £300 upgrade fee. At pickup, they said the fee would be refunded when we returned the car. However, at drop-off, they denied it. The inspector claimed I had signed for it, and the salesperson avoided me the entire time. The store manager brushed me off, and they refused to check the surveillance footage. Extremely poor experience.

I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.

The actual car model was different.

It's okay.

Very nice, they even gave me a map and recommended fun places to visit.

Very satisfied

Good service attitude, no sales pitches, and convenient return process.

Excellent.

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Very satisfied and convenient, have been using it for a long time.

Excellent

The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.

Everyone involved exceeded expectations

Good car, great price point

Very efficient

Not very friendly or communicative. Overcharged me for damage. The rest was more or less fine.

Excellent customer service. Speedy and efficient service. Extremely polite!

Didn't have a credit card so the cost increased considerably. No reason why a debit card could not be acceptable. Not surprised when you have a greedy bank involved.

Great service, fast pickup and return!

Fast pick-up and drop-off process.

Satisfied

Couldn't get the car at all. Avoid Eurocar. It's actually operated by Eurocar, but they claimed the vehicle availability on the third-party system was incorrect. We checked their official website, and even though it showed cars available, it doesn't necessarily mean there are cars in reality. Totally ridiculous. Herz and Avis are much better.

Very convenient, quick car pickup.

Very satisfied with the car rental experience!

Satisfied

The vehicle was clean and tidy. Customer service was smooth and they were polite

The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me