Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 16, 2025
Destination: Krakow
I have already sent a formal complaint email to Carfree. The issue started when I picked up the car in the parking lot and noticed the left front tire had low pressure. I approached their staff to check, and they told me there was no problem—low tire pressure was normal for a car that hadn't been used for a long time. They refilled the tire pressure themselves, and trusting their professionalism, I drove the car away. Upon reaching my destination, the car was parked at the hotel entrance. When preparing to return to Krakow, I found that the left front tire had lost pressure again. I went to a nearby tire shop for inspection, and it turned out the tire was leaking from a previously repaired spot (I recorded a video of this). Acting responsibly, I called the rental company to report the situation. Right off the bat, they told me that because I didn’t purchase their insurance (I only had full insurance from Zuzuche), they would charge me 5000 PLN. What the heck!? No investigation, no discussion. Customer service gave mindless, robotic replies. After several rounds of arguing, they made up a story claiming that the tire was damaged by a rock and demanded I pay for two front tires. I have already sent a formal complaint email to Carfree. If their vehicle inspection standards upon return are like this, can I interpret it as risking customers' lives for profit? Charging the entire deposit without any investigation is utterly outrageous and predatory. This kind of foolish handling cannot be tolerated.
View moreJune 7, 2025
Destination: Wroclaw
Returning the car requires washing, and there is an automatic car wash service at the gas station near the airport. Unfortunately, it is not open 24 hours.
View moreMay 18, 2025
Destination: Warsaw
Very satisfied, the car was delivered to my hotel door.
View moreMay 16, 2025
Destination: Lodz
Returning the car was very convenient.
View moreMay 15, 2025
Destination: Warsaw
The service attitude is average, and there are hidden fees if you don't buy insurance. The reminders are not clear, making the cost of picking up the car high.
View moreMay 13, 2025
Destination: Warsaw
Renting a car in Europe is quite convenient, especially with the QEEQ platform making it very easy.
View moreApril 25, 2025
Destination: Warsaw
Good
View moreApril 22, 2025
Destination: Warsaw
Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.
View moreApril 14, 2025
Destination: Warsaw
Communication was relatively slow after picking up the car. They recommended insurance, and the deposit was charged instead of being temporarily withheld. Can Zuzuche coordinate on this point?
View moreApril 6, 2025
Destination: Warsaw
One evening during the rental period, the car displayed a fault warning and I couldn't reach customer service, which was concerning. Overall, the service was average, and the rental price was moderate—probably just standard. Additionally, the car I received was not fully fueled with a range of 410 kilometers. Refueling myself to avoid extra charges from the rental company makes it hard to estimate how much fuel to add.
View moreMarch 20, 2025
Destination: Warsaw
The pick-up process was fast, and returning the car was quick as well. Although a minor issue was found during the car inspection, after showing the photos to the inspector, they didn't make a fuss, and the return process was completed smoothly.
View moreMarch 17, 2025
Destination: Warsaw
Excellent. The car is really great. Although small, it is brand new and feels very stable.
View moreMarch 9, 2025
Destination: Warsaw
Satisfied.
View moreMarch 8, 2025
Destination: Krakow
A bit slow.
View moreFebruary 28, 2025
Destination: Warsaw
Overall, it's okay. I originally booked an Audi, but there were no cars available, so they gave me a super-large Nissan. Later, I switched to an Opel, and overall, I was fairly satisfied. The only downside is that I didn’t get the Audi, which was a bit disappointing.
View moreFebruary 28, 2025
Destination: Warsaw
Very satisfied
View moreFebruary 27, 2025
Destination: Warsaw
A very professional international company.
View moreFebruary 26, 2025
Destination: Warsaw
they aggressively pushed to add full insurance for a very expensive rate, saying that if not most likely "the parking lot agent will find a damage" and added 61€ per day
View moreFebruary 25, 2025
Destination: Warsaw
Hidden charges. Charged exorbitant compensation for a barely noticeable paint scratch.
View moreFebruary 25, 2025
Destination: Warsaw
Professional and efficient.
View moreFebruary 24, 2025
Destination: Warsaw
Very satisfied. Europcar is quite reliable in Europe.
View moreFebruary 16, 2025
Destination: Wroclaw
The rental was managed by Europcar in Wroclaw. The staff at the counter was exceptionally helpful. Since our flight was delayed, we contacted them in advance, and they waited for us until 11 PM. The paperwork was completed very quickly. If you upgrade to comprehensive insurance from the rental company, it costs €12/day. However, since we already purchased the full coverage from QEEQ, we informed the staff, and they acknowledged it without any fuss. Due to the cold weather in Poland, the car exterior was frosted. After noticing us using the car's heater to defrost the windshield, the staff—who had already clocked out—came back to scrape off the ice for us. Truly impressive. The staff responsible for the checkout was very efficient and completed the process in just two minutes.
View moreFebruary 11, 2025
Destination: Warsaw
Very good, complete documentation, very efficient.
View moreFebruary 9, 2025
Destination: Warsaw
Very satisfied, though the price is slightly higher compared to other car rental companies. Short-term rentals are fine. An international big-name company that is trustworthy.
View moreFebruary 7, 2025
Destination: Warsaw
Satisfied
View moreJanuary 29, 2025
Destination: Warsaw
The process was very quick. Just confirm the contract and the deposit will be frozen on the credit card, then you can pick up the car. Make sure to read the contract carefully.
View moreJanuary 29, 2025
Destination: Warsaw
voiture trop petite cylindree pour de l'autoroute consomme beaucoup d'essence
View moreJanuary 27, 2025
Destination: Krakow
Wheego is an absolute scam. Stay far away from this company. If you don’t use their insurance, they will fabricate a scratch or damage when you return the car, no matter how careful you are. They’ll then hold your entire deposit (€780.49), claiming the repair costs exceed the deposit amount, even for something as minor as a small scratch. Save yourself the headache and rent elsewhere! QEEQ - Ban this supplier! They are making you look bad!
View moreJanuary 23, 2025
Destination: Warsaw
It's okay, but the tires weren't fully inflated.
View moreJanuary 14, 2025
Destination: Poznan
Tha car was more than I expected to get. The process of renting is quite easy.
View moreJanuary 8, 2025
Destination: Lodz
The car rental service in Poland was excellent and very considerate.
View moreDecember 19, 2024
Destination: Warsaw
Excellent.
View moreDecember 11, 2024
Destination: Rzeszow
Można śmiało polecić
View moreDecember 10, 2024
Destination: Warsaw
Nothing to report
View moreDecember 10, 2024
Destination: Warsaw
Please make sure to inform cooperating agents that the pick up/drop off Hotel changed.
View moreDecember 10, 2024
Destination: Warsaw
Very good.
View moreDecember 10, 2024
Destination: Poznan
The car had not been properly serviced upon pick up. It was lacking in windshield wiper fluid and other fluids seem to be low as many indicator lights came on towards the end of our trip.
View moreDecember 5, 2024
Destination: Warsaw
Very satisfied
View moreDecember 4, 2024
Destination: Warsaw
It's acceptable.
View moreDecember 4, 2024
Destination: Gdansk
very good prices, no hard sell and hassle free return
View moreNovember 28, 2024
Destination: Warsaw
Pickup, return, and usage were smooth, but the rental company played a little trick during billing. They listed charges in Polish currency on the invoice but charged in USD using a very unfavorable exchange rate, leading to significant unexpected loss.
View moreNovember 25, 2024
Destination: Warsaw
Very satisfied.
View moreNovember 25, 2024
Destination: Warsaw
Not bad, the staff's attitude was very good.
View moreNovember 18, 2024
Destination: Warsaw
Booked a Renault but got an Audi, very satisfied.
View moreNovember 18, 2024
Destination: Wroclaw
I have been using this company before and I’m very happy with the service as always
View moreNovember 11, 2024
Destination: Warsaw
Staff started working as early as 7 AM and resolved the issue very quickly.
View moreNovember 10, 2024
Destination: Warsaw
Satisfied
View moreNovember 9, 2024
Destination: Warsaw
Excellent and attentive service
View moreNovember 8, 2024
Destination: Gdansk
Just do yourself a favour and never book car rentals with Panek unless you're ready to purchase their hefty insurance package. Their staff acts like they're doing you a favour by renting you the car. Fortunately, I documented the car’s condition with a video upon pickup. This turned out to be crucial, as I was later quoted an absurd £1,600 for the same damages that were already present at the time of pick up. The worst experience whatsoever.
View moreNovember 4, 2024
Destination: Warsaw
The service was good, but the pick-up location is a bit far.
View more