Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 16, 2025
Destination: Oslo
Great service.
View moreJune 15, 2025
Destination: Oslo
So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!
View moreJune 14, 2025
Destination: Oslo
Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?
View moreJune 13, 2025
Destination: Oslo
Good vehicle condition, no insurance upselling, fast deposit refund, clear billing details for highway tolls and parking fees with invoices.
View moreJune 13, 2025
Destination: Harstad
Satisfied
View moreJune 12, 2025
Destination: Evenes
Overall service satisfaction
View moreJune 10, 2025
Destination: Oslo
Excellent, got an upgraded car.
View moreJune 10, 2025
Destination: Evenes
Pretty good.
View moreJune 2, 2025
Destination: Oslo
Recommended. Efficient and honest.
View moreJune 1, 2025
Destination: Oslo
The service was great.
View moreMay 31, 2025
Destination: Oslo
Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.
View moreMay 31, 2025
Destination: Oslo
Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.
View moreMay 26, 2025
Destination: Oslo
Quite good.
View moreMay 25, 2025
Destination: Stavanger
No need to wait in line, very convenient.
View moreMay 25, 2025
Destination: Svolvaer
The car pickup and return process is convenient and efficient.
View moreMay 24, 2025
Destination: Oslo
Excellent. The car is in great condition and performs superbly.
View moreMay 17, 2025
Destination: Tromso
Overall satisfied, but noticed towards the end that the car didn't have snow tires.
View moreMay 16, 2025
Destination: Oslo
The car is in good condition.
View moreMay 14, 2025
Destination: Bergen
Extremely satisfied
View moreMay 12, 2025
Destination: Evenes
The service was good and efficient, I got the car very quickly.
View moreMay 12, 2025
Destination: Evenes
Extremely satisfied.
View moreMay 8, 2025
Destination: Evenes
The car was in good condition, but the return process was unsatisfactory.
View moreMay 5, 2025
Destination: Oslo
The staff was very friendly and helpful.
View moreMay 5, 2025
Destination: Stavanger
No service, purely self-service.
View moreMay 2, 2025
Destination: Evenes
Excellent
View moreApril 23, 2025
Destination: Oslo
Very good.
View moreApril 17, 2025
Destination: Tromso
Very satisfied in all aspects.
View moreApril 15, 2025
Destination: Evenes
The service was excellent. A valid domestic driver's license, a translated copy, and a chip card are required.
View moreApril 1, 2025
Destination: Evenes
Very satisfied. We arrived 40 minutes early, and although there was no one available at first, the staff made us wait until the scheduled time to complete the formalities. They were very thorough. However, we didn't realize that adding a driver would also require providing the Chinese driving license booklet. International certifications and Hague authentication were not acceptable. It would be great if users could be reminded of this in advance in the future.
View moreApril 1, 2025
Destination: Evenes
Great car rental experience with smooth and convenient process.
View moreMarch 30, 2025
Destination: Evenes
The car rental service has improved compared to before.
View moreMarch 30, 2025
Destination: Evenes
Since I directly communicated with the manager during my last rental, this time there were no hassles.
View moreMarch 30, 2025
Destination: Evenes
They maliciously set traps to deduct insurance and provide unclear bills with random charges. Avoid renting from this company at all costs! Their response to complaints is extremely rude!
View moreMarch 29, 2025
Destination: Oslo
# Wonderful Car Rental Experience in Oslo, Norway I made a great choice by renting a car for my Nordic trip in Oslo, Norway! The car rental company's service was exceptional. From the booking stage, their customer service was patient and professional, promptly answering all my questions and even offering practical vehicle recommendations based on my itinerary. At the store, the staff was warm and efficient, quickly processing the paperwork while thoroughly explaining the car's features and local driving precautions. Now about the car itself – its condition was excellent. I rented a spacious SUV with comfortable seats and great visibility. The interior was well-equipped, and everything functioned perfectly. The driving experience was smooth and stable, which was ideal for Oslo’s diverse road conditions. Plus, the fuel consumption was lower than I expected, saving me quite a bit of money. Oslo’s scenery is breathtaking, and renting a car gave me the freedom to explore every hidden corner. I drove leisurely along the fjord roads, admiring the crystal-clear waters and majestic mountains. I could stop at roadside villages anytime to experience the peaceful local lifestyle. Relying solely on public transportation could never provide this level of flexibility and enjoyment. Returning the car was also very smooth. The staff carefully inspected the vehicle and quickly completed the process. There were no hidden fees throughout the rental experience, which was incredibly reassuring. I highly recommend renting a car for your Oslo trip—it will undoubtedly make your journey even better!
View moreMarch 25, 2025
Destination: Tromso
Very satisfied.
View moreMarch 20, 2025
Destination: Tromso
Very satisfied.
View moreMarch 16, 2025
Destination: Tromso
Great service.
View moreMarch 11, 2025
Destination: Bergen
The accident handling is efficient, but the number of locations is limited. After the accident vehicle is towed away, people can only be transported to a nearby town for temporary accommodation, and cannot return to the reserved location. Additionally, to pick up the car, customers must return to the airport to find a model that meets their requirements.
View moreMarch 11, 2025
Destination: Evenes
I arrived on time, but there was no car available. It took an hour past the agreed time to get the car, and it wasn't the model I had reserved.
View moreMarch 9, 2025
Destination: Tromso
Excellent company.
View moreMarch 6, 2025
Destination: Tromso
Supplier is AVIS
View moreMarch 6, 2025
Destination: Evenes
Very good.
View moreMarch 4, 2025
Destination: Evenes
The car was very new, extremely satisfied.
View moreMarch 4, 2025
Destination: Tromso
Since I picked up the car in the morning, there was no one at the counter. Using the self-service pickup was a bit tricky. The staff's service attitude was great, but self-service pickup can be difficult if you don't speak English, so be aware.
View moreFebruary 28, 2025
Destination: Bodo
Pretty good. They waited for us to arrive before closing.
View moreFebruary 24, 2025
Destination: Tromso
Perfect score
View moreFebruary 24, 2025
Destination: Tromso
The staff were friendly, and the pick-up and drop-off procedures were convenient.
View moreFebruary 23, 2025
Destination: Tromso
Efficient service
View moreFebruary 22, 2025
Destination: Evenes
Very satisfied.
View moreFebruary 20, 2025
Destination: Evenes
The staff was very friendly, and the guy reminded me to record a video of the entire car when picking it up.
View more