Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 29, 2025
Destination: Paris
Excellent
View moreApril 29, 2025
Destination: Paris
Convenient and efficient.
View moreApril 28, 2025
Destination: Nice
The service is convenient and very satisfactory.
View moreApril 27, 2025
Destination: Paris
Overall, pretty good.
View moreApril 27, 2025
Destination: Paris
The car rental process is straightforward and very convenient.
View moreApril 27, 2025
Destination: Paris
Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.
View moreApril 26, 2025
Destination: Paris
Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.
View moreApril 26, 2025
Destination: Paris
Overall satisfactory, the store was relatively easy to find, and there was no upselling. However, it took a bit of time to locate the designated parking area when returning the car.
View moreApril 26, 2025
Destination: Paris
Satisfied
View moreApril 23, 2025
Destination: Paris
Very satisfied.
View moreApril 23, 2025
Destination: Paris
担当者が素晴らしかった。 良い仕事をしています。
View moreApril 22, 2025
Destination: Paris
Pretty good
View moreApril 21, 2025
Destination: Paris
Satisfied
View moreApril 21, 2025
Destination: Paris
The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.
View moreApril 19, 2025
Destination: Nice
The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English.
View moreApril 19, 2025
Destination: St Pierre Des Corps
Very satisfactory.
View moreApril 18, 2025
Destination: Paris
Overall satisfied. Self-driving allowed us to visit attractions less frequented by tourists, enjoy delicious oysters, and see adorable Shaun the Sheep.
View moreApril 18, 2025
Destination: Lyon
Excellent, the actual car model was Fiat 600.
View moreApril 17, 2025
Destination: Toulouse
The service was quite good. Due to personal reasons, I arrived at the store late and couldn't get the reserved car model. I paid a bit extra and switched to a top-spec 3 Series, which was also nice.
View moreApril 16, 2025
Destination: Avignon
Very satisfied, the rental company helped arrange the pickup location near the train station.
View moreApril 15, 2025
Destination: Paris
The service was excellent. Despite my poor English, the front desk staff patiently explained everything!
View moreApril 14, 2025
Destination: Paris
Excellent
View moreApril 14, 2025
Destination: Nice
Overall, the experience was very good.
View moreApril 13, 2025
Destination: Paris
The return process is unclear. After returning the car, there's no receipt provided. How can I prove that the car has been returned?
View moreApril 10, 2025
Destination: Lyon
The service was excellent! They even upgraded the vehicle! The entire process was smooth and very efficient.
View moreApril 10, 2025
Destination: Paris
Not bad
View moreApril 7, 2025
Destination: Paris
The guidance signs were very unclear.
View moreApril 4, 2025
Destination: Avignon
The Europcar staff in Avignon was humorous and enthusiastic, providing a detailed explanation of the car's various functions. Returning the car was also very convenient; just pay attention to the signs inside the airport to locate the rental car return area. It's recommended to purchase full insurance directly from the rental company to avoid disputes.
View moreApril 4, 2025
Destination: Paris
Not bad.
View moreApril 2, 2025
Destination: Paris
Excellent
View moreApril 2, 2025
Destination: Lyon
The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
View moreMarch 31, 2025
Destination: Paris
Satisfied
View moreMarch 30, 2025
Destination: Marseille
Truly the top-tier of car rental companies.
View moreMarch 29, 2025
Destination: Lyon
Perfect
View moreMarch 28, 2025
Destination: Lyon
They assigned a Fiat, which is quite spacious and decent overall. The rental process was straightforward; I thought it would be complicated, but it turned out to be simple—just go, complete a quick procedure, pay, and pick up the car. During pickup, they gave a brief explanation of the car's condition, which was fine, but as a first-time renter, a more detailed introduction would have been helpful. However, I figured things out on my own later.
View moreMarch 27, 2025
Destination: Avignon
Satisfactory
View moreMarch 26, 2025
Destination: Paris
Very good.
View moreMarch 26, 2025
Destination: Paris
When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.
View moreMarch 24, 2025
Destination: Paris
Pretty good
View moreMarch 23, 2025
Destination: Lyon
Extremely satisfied.
View moreMarch 23, 2025
Destination: Paris
There was basically no service, and I waited almost an hour to pick up the car.
View moreMarch 22, 2025
Destination: Nice
Very satisfied
View moreMarch 22, 2025
Destination: Paris
Renting a car was extremely slow, averaging half an hour per person. It is far worse than in the United States, where it took just 5 minutes to pick up the car!
View moreMarch 18, 2025
Destination: Paris
Good.
View moreMarch 17, 2025
Destination: Nice
Thank you very much.
View moreMarch 16, 2025
Destination: Paris
The Alamo staff were enthusiastic and answered all my questions. Miguel at the parking lot had a great attitude when I returned the car, and the young lady at the parking lot during pickup was also very friendly and patiently addressed my inquiries.
View moreMarch 13, 2025
Destination: Paris
First of all, the pick-up location was different from what was stated online. They had moved to a new place but didn’t update the information online in time, which caused some extra effort to find the store. Additionally, since it was a one-way rental, the drop-off location in the designated area wasn’t clearly marked, leading to more time spent finding the staff to complete the return process.
View moreMarch 12, 2025
Destination: Paris
Highly satisfied
View moreMarch 12, 2025
Destination: Lyon
The car return day coincided with the Paris Marathon, leading to traffic restrictions in the city center. I was unable to contact the rental store, and even after reaching out to the rental company’s customer service, they couldn’t connect me to the store. They advised me to use the self-return service and said the issue would be addressed later. Ultimately, the car return was delayed by over three hours. When explaining the situation to the staff handling returns, he assured me that there would be no late fees due to the road closures. However, additional charges for one extra day were still applied in the end. This is dishonest!
View moreMarch 11, 2025
Destination: Paris
Satisfied
View more