Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 17, 2025
Destination: Paris
Excellent service.
View moreJune 17, 2025
Destination: Nice
We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.
View moreJune 17, 2025
Destination: Paris
Highly not recommended for this rental company. 1. When picking up the car on time, the company asked if we were okay with a manual transmission; otherwise, we'd have to wait. They stated, 'When you made the reservation, you only chose the cheapest option, and if we don’t have cars available, we would have to cancel your booking and refund you.' 2. Nationality discrimination: I hold a Chinese passport with a long-term French visa, license, and certified translation, yet the company asked me to provide a return flight ticket to China. However, the French customer ahead of me was not asked for this. I have previously rented cars from Alamo and Sixt across France and have not encountered such requirements. The company explained that it was to prevent vehicle loss. I told them I reside in Paris and do not have a return flight ticket. They then demanded proof of my residence and asked me to email it to a specific address. 3. Deposit is extremely high: Most rental companies require a deposit of 200-300 euros, but this company demanded 500 euros to be held. Furthermore, there was aggressive insurance upselling. Strongly not recommended! In comparison, the service at the neighboring rental company is much better.
View moreJune 15, 2025
Destination: Paris
Pretty good overall. We picked up the car inside the airport and asked about the insurance. They suggested buying the rental company's insurance, but we told them we had already purchased it through the platform, so they didn't push further.
View moreJune 15, 2025
Destination: Nice
I booked a Renault compact car, but the rental company provided a 2025 Toyota CHR EV that hasn't even been released in the domestic market yet. The car had only been driven a bit over 13,000 kilometers, practically brand new. A full tank of gas got us from Nice to Lyon via Avignon. French highways are very easy to drive on, though the toll fees are outrageously high.
View moreJune 14, 2025
Destination: Paris
Overall, their service is quite good.
View moreJune 13, 2025
Destination: Avignon
Not many people during pickup, but waited for a long time.
View moreJune 13, 2025
Destination: Paris
1. The scheduled pickup time was 12:00 PM, but when I arrived at the counter at 11:30 AM, they said it wasn't time yet and refused to allow pickup. I had to queue again at 12:00 PM, only to find out the reserved car model was unavailable. After some coordination, I finally got the car at 1:30 PM. 2. There was misleading promotion for insurance, which I discovered and canceled with the help of the customer service representative from Zuzuche (the car rental platform). I was told the refund would be processed within two or three days, but now thirty days have passed, and the refund still hasn’t been credited to my credit card. Zuzuche intervened and was informed that the refund process would only start after the car is returned today. 3. The service staff at the Europcar counter in Charles de Gaulle Airport had an extremely poor attitude. My reserved car was not kept, and instead of apologizing, they said, 'This is how we operate—take it or leave it!' I am submitting this review publicly and stand by the statements I have made.
View moreJune 13, 2025
Destination: Marseille
The service was quite fast.
View moreJune 13, 2025
Destination: Paris
The service is very enthusiastic!
View moreJune 12, 2025
Destination: Beauvais
The Europcar customer service phone line was unreachable, but the customer service of Zuzuche assisted by calling the towing company and informing us of the waiting time. Europcar's staff did not provide the towing number, causing us to waste time waiting endlessly. Even when the call got through, they provided no explanation or solution. Zuzuche's customer service efficiently resolved the issue! Europcar's customer service was unhelpful.
View moreJune 12, 2025
Destination: Nantes
Very satisfied
View moreJune 12, 2025
Destination: Paris
Very satisfied, the car was very clean, and the pickup and drop-off processes were very quick!
View moreJune 12, 2025
Destination: Marseille
It's pretty good.
View moreJune 11, 2025
Destination: Marseille
Quick and accurate.
View moreJune 10, 2025
Destination: Paris
Satisfactory
View moreJune 9, 2025
Destination: Paris
The two-day car rental cost over two hundred euros, and when returning the car, I found two inconspicuous scratches on the rear bumper, likely caused by handling the suitcase carelessly. A total of over four hundred and seventy euros was charged for repair fees, management fees, etc. It felt like falling victim to a 'flashlight-style damage assessment' in the rental version.
View moreJune 9, 2025
Destination: Paris
The car was in great condition, the service was efficient, and I am very satisfied.
View moreJune 7, 2025
Destination: Paris
The service was excellent! They even upgraded the car model.
View moreJune 6, 2025
Destination: Paris
Overall, quite satisfied.
View moreJune 5, 2025
Destination: Marseille
Satisfied
View moreJune 4, 2025
Destination: Nice
Excellent, no forced consumption.
View moreJune 4, 2025
Destination: Beauvais
Without any factual basis, they issued a damage report claiming we damaged the wheel hub after we returned the car and left. Fortunately, I took clear photos before picking up the car, otherwise it would have been hard to defend ourselves.
View moreJune 3, 2025
Destination: Paris
The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.
View moreJune 2, 2025
Destination: Toulouse
Confirmed refund information was not processed.
View moreJune 2, 2025
Destination: Paris
Very good.
View moreJune 1, 2025
Destination: Marseille
Overall, it's good.
View moreMay 30, 2025
Destination: Avignon
Satisfied
View moreMay 30, 2025
Destination: Paris
There was no one in line ahead of me, but the staff still made me wait. I have no idea what they were busy with.
View moreMay 30, 2025
Destination: Nantes
Overall, quite satisfied.
View moreMay 30, 2025
Destination: Marseille
Satisfied. Everything is handled according to procedures, and there’s no need to wait in line due to fewer people.
View moreMay 29, 2025
Destination: Paris
I've always used Europcar; their service attitude is genuinely great.
View moreMay 29, 2025
Destination: Marseille
When picking up the car, the service lady was not professional: First, she did not explain how to open the fuel cap. It turns out the release lever is under the driver's seat, which is quite different from cars designed in China! Second, she did not clarify how to pay for fuel. In France, you first get €200 deducted from your credit card before being allowed to refuel. We only refueled half a tank, costing about €40, and the remaining amount has still not been refunded! Third, she did not explain how to pay for tolls on the highway, which left us stuck at the toll booth for half an hour! Fourth, the deposit of €250 promised to be refunded within 5 days after returning the car has still not been credited back to us yet! I hope your rental platform can help expedite this process!
View moreMay 27, 2025
Destination: Paris
Good.
View moreMay 26, 2025
Destination: Paris
Very satisfied!
View moreMay 26, 2025
Destination: Paris
Very satisfied, the staff was attentive!
View moreMay 25, 2025
Destination: Bordeaux
Highly efficient. Almost no queues, and the staff were very friendly.
View moreMay 23, 2025
Destination: Paris
A small scratch was priced at 500 Euros.
View moreMay 23, 2025
Destination: Nice
Reasonable
View moreMay 22, 2025
Destination: Paris
Satisfied.
View moreMay 22, 2025
Destination: Paris
The car is very new and fuel-efficient.
View moreMay 21, 2025
Destination: Nice
Very satisfied
View moreMay 21, 2025
Destination: Nice
It's okay.
View moreMay 20, 2025
Destination: Paris
Long wait time for car pickup. Other services were excellent.
View moreMay 19, 2025
Destination: Marseille
Very satisfied
View moreMay 19, 2025
Destination: Nice
Very satisfied, smooth communication!
View moreMay 18, 2025
Destination: Nice
Highly satisfied.
View moreMay 15, 2025
Destination: Paris
Everything went smoothly and was quite good overall.
View moreMay 14, 2025
Destination: Paris
Satisfied
View moreMay 14, 2025
Destination: Marseille
The overall service was very satisfying.
View more