Australia Car Rentals

想像以上に状態の良い車を借りる事が出来ました。 カウンタースタッフは親切でフレンドリーです。 でもその親切のせいかお客様との雑談が挟まり、我々の前に並んでいたのは1組だけなのに30分以上待たされました。 旅行者は時間に追われている事をほんの少し理解して頂けるともっと素晴らしいかと思います。

Easy pickup process, the car was very new, with just over a thousand kilometers on it.

The service was satisfactory, but I was not happy with the Ford Everest model. I originally booked a Toyota Prado and was given the Everest as a replacement. Although the vehicle is large, its interior space is cramped. The floor near the left foot in the driver's cabin protrudes, making long drives very uncomfortable. Additionally, the Everest uses a diesel engine, which provides adequate power for starting off but is noticeably underpowered on the highway. Accelerating and overtaking with the 2.0 diesel engine is challenging.

The service was quite good and patient.

The staff were polite.

Very satisfied.

The staff were friendly and professional.

Excellent!

Convenient and efficient.

The service was quite good, but they're understaffed.

The service is okay, and the staff attitude is friendly, but there are some additional charges.

Excellent

The service was excellent, the staff were very friendly, and communication was very pleasant.

The payment at pickup was inconsistent with the amount provided by the platform and even higher.

When we arrived at the airport counter, we queued for almost an hour. The Indian staff there said the car we reserved needed to be transferred, and we were told to handle the process at the parking lot counter. Why did we waste an hour standing at the airport counter?! At the parking lot counter, the service was terrible. One staff member was chatting with another customer, and the overweight woman helping us was coughing continuously without wearing a mask or covering her mouth. Her attitude was also rude. Overall, the service was extremely disappointing.

Very satisfied

They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.

No sales pitch, quick and convenient pick-up and drop-off.

Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.

Very good

Overall excellent, will choose this company again in the future!

Satisfied

Not bad

The rental company is far from the airport. You must call upon arrival; otherwise, even if the shuttle arrives, you won't be able to get on. The rental company is reliable and much cheaper than international rental companies.

Excellent service.

Satisfied

Currently very satisfied.

Very satisfied.

The reminders were clear and helpful.

Satisfied

The service at the store for car pickup was decent. As for the car return, we’ll have to see. It takes a while to receive fines (e.g., speeding tickets, if any). Based on posts on Xiaohongshu, the fines can take a long time to be forwarded, which might lead to overdue penalties. Alternatively, the fine may be issued under the company’s name and then needs to be transferred to individuals, requiring an appeal process that’s very troublesome. Hopefully, the rental company could notify us via email in advance if they receive any fines. The car looks great, but the cost is too high. First, it’s expected to consume a lot of fuel. Second, even with the most expensive insurance purchased at the store, there’s still an excess limit of 2500 AUD. When returning the car, I noticed a small scratch on the front side. The staff handling the return mentioned that the damage team would assess the cost and let me know. Waiting now for the specifics to see if it will be reasonable or not.

The overall service from Simba was satisfactory. When returning the car, the inspection was quite thorough. There were a few small scratches on the upper part of the rear bumper that were already there, and the staff acknowledged it after I explained. The vehicle's dashboard showed a maintenance reminder, so I suggest the company ensures timely maintenance of their cars. Also, the service fee for toll payment collection is $2.95 per transaction, which feels a bit excessive.

The process of picking up and returning the car is simple and efficient.

The service was excellent.

Great!

The car rental process was simple and straightforward. Just have your international driving permit and domestic license ready.

Very satisfied with the car rental service!

Very good and convenient, it's a big company with straightforward service.

Very satisfied.

The car's condition was average, but at least there were no scratches or noticeable marks, and it was very clean. However, there were no floor mats, so we had to be extra cautious, worrying about accidentally making the car dirty.

Excellent

Reasonable price and everything went smoothly.

Satisfied

Very satisfied, the pick-up and drop-off process was very fast, and the staff were very friendly.

Very satisfied with the service attitude and waiting time.

The service attitude and waiting time were quite good.

1

The service is fine, but the closing hours are too early.

Easy to locate.

Satisfied