The condition of the car was terrible, it was shaking all over and felt unstable while driving.

It's okay.

The service was very good, we could communicate in Mandarin throughout, and all the precautions were clearly explained.

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Staff are very friendly. Very easy and smooth process to pick up & drop the car. I got free upgrade to the bigger car. Many thanks to the staff. Will surely come back to rent again. Thank you Galaxy Asia