Ne loué pas chez eux vous le regretterais

1. Overcharging. 2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

Booking platform easy to use.

Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.

Great service as I had to cancel and rebook my car due to travel changes.

Goldcar agent was insistent on us to buy protection cover and saying cover we bought doesnt cover

They messed up the pick up and drop off. The confused the registration in the car. They sent an automatic email to say my car had been returned one day earlier than it should have been and it took 1.30 minuets to sort things out when i returned the car. They also tried to push sell thier insurance ..even when i proved i had insurance they tried to say they did not accept American Express credit card. When they did accept it. They are a very bad company