The driver picked me up from KLIA2, then processed the paperwork at Terminal 1. After returning the car, they dropped me off at Terminal 2.

I scheduled to pick up the car at 1 PM on July 31st! Before boarding the flight from Penang to Kuala Lumpur, I received a reminder from the rental company about picking up the car. However, when I arrived at the designated location, no one was there. I called the rental company, and they asked for my reservation number. Later, they replied that the reservation had been canceled an hour ago and claimed they had sent me an email, but I never received any such email until I returned home on the 3rd. I made an international call from the airport to the customer service for assistance, but they also said there were no cars and advised me to check for any available similar models at the location and rent one directly, which I would later need to resolve on my own. Because it was a holiday, I spent almost 3 hours at the airport. I asked around, but most rentals required advance booking. Eventually, I managed to book a car through a domestic travel platform, but the price was 40% higher than before. Despite all this, my status on the rental company’s app still showed everything was normal, and on the 2nd, I even received a message reminding me to return the car!

Completely unable to communicate, waited for an hour and a half, the pickup instructions were useless, impossible to understand for first-time visitors to Kuala Lumpur

Responsive and helping staff.

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.