Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.

Very good staff.

Yes, they upgraded us to a bigger van (at no additional charge) as the one we booked was not available at the time. we also arrived later, by 2:30 hours as there was a delay in our flight but I was in constant communication with galaxy asia staffs and they were in fact the 1st one to inform me of my flight delay without me knowing! (means they were actually tracking my arrival!) Kudos to the team. Upon arriving, pick up was seamless and they gave very clear instructions. Best ever rental I've worked with so far in the few years of renting !

Counter staff should get ready before the time I booked. But staff didn't show up when I arrived, been waiting him for long time and we wasted 30mins.

Nice

Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.