Pickup was fine, but I waited for almost an hour. However, they can come to a specified location to deliver the car. But they gave me a very small Toyota while I have a lot of luggage.

Everything is good except that they do not have a counter at KLIA2, so a bit time-consuming to fetch the car and return it to KLIA terminal for passengers who arrives at KLIA2 Terminal.

Competitive price and reasonable search website

Very nice staff, helpful, kind, and easy to work with.

easy to book

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

The car is excellent and service provided by hawk is excellent.. Condition of the car new, safe & clean.. Definitely will rent with hawk again..

Booking fast and easy..