I scheduled to pick up the car at 1 PM on July 31st! Before boarding the flight from Penang to Kuala Lumpur, I received a reminder from the rental company about picking up the car. However, when I arrived at the designated location, no one was there. I called the rental company, and they asked for my reservation number. Later, they replied that the reservation had been canceled an hour ago and claimed they had sent me an email, but I never received any such email until I returned home on the 3rd. I made an international call from the airport to the customer service for assistance, but they also said there were no cars and advised me to check for any available similar models at the location and rent one directly, which I would later need to resolve on my own. Because it was a holiday, I spent almost 3 hours at the airport. I asked around, but most rentals required advance booking. Eventually, I managed to book a car through a domestic travel platform, but the price was 40% higher than before. Despite all this, my status on the rental company’s app still showed everything was normal, and on the 2nd, I even received a message reminding me to return the car!

The pickup location was hard to find, no one came to pick us up. We called from just 50 meters away requesting someone to pick us up, but they refused and rudely hung up. We wandered around for nearly an hour, luckily a kind person guided us to the store. At the store, we requested a credit card slip for the transaction but were told the card was only used for registration. However, the bank indicated two failed transactions of 1000 MYR each (because I had set a limit on the card as a precaution). The car return location was still at KLIA Terminal 1. A week later, we had a new booking requesting pickup at KLIA2 (QEEQ order specified pickup at KLIA2), but the store wanted to charge 25 MYR (we have a recording as evidence).

Staff were really helpful

Easy platform to make your life easy

customer service staff was efficient and pleasant. car condition in excellent condition

booking was smooth and easy.

proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.

Paradise service was good and well organised. Was to return and pick the car from airports.