Car suppler is a fraud. Easyrentcars.com support was excellent.

Quite a queue when picking up the car, but the process was smooth. They didn’t aggressively push for insurance.

1. When picking up the car, it's not at the airport; you need to find a meeting point to wait for the company's shuttle bus. This information was not mentioned in the order, so we had to ask around to find the company. 2. Unreasonable charges. I used the highway with an ETC, showing a toll of 1.35 EUR, but the car rental company charged me a 40 EUR fine. In the end, I was charged several hundred yuan extra without any explanation. After returning home, I had to contact after-sales multiple times to resolve this. 3. When returning the car, the staff were overwhelmed and very impatient, providing poor service. In the end, I recommend choosing a big company for car rental. Although it's a bit more expensive, at least the service is good and they don't make random charges. I will never rent from such small companies again.

The checkout process was very slow. The lady at the counter was nice but they were really really slow. When we returned the car, it was like a ZOO. People were lined up for over an hour to wait for the transportation to take them to the airport. We just about missed our flight. Very poor organization of the shuttle to the airport.

In contract the car had 30% gasolin but it was much less

The offsite pickup went smoothly, rental agent I dealt with was friendly and helpful. Additional insurance was suggested but without pressure. Drop off location only 10 minutes from Lisbon airport but can be tricky to find on return. Drop off process was very excellent, check-in was efficient and quick and shuttle service worked well. No complaints.

No problems experienced with this service, worked well and as expected. Any questions I had about pick-up shuttle service at the Lisbon airport were answered promptly. Overall very happy.