It took some time on the road and the store had just closed, but after our plea, a staff member let us in and completed the process without any complaints. Really appreciated.

Excellent

Few and difficult to recognize storefronts, remote locations, hard to find! Very poor customer service! They ignored issues raised about car condition and excessive charges; customers had to contact domestic customer service to resolve issues.

I booked a GPS on the ZuZuChe website, but the store did not have it ready. They claimed they hadn't received any notification and didn't have any extra GPS devices available. As a result, I had to buy a SIM card and data package from a nearby store for 200 shekels, and then download and set up the navigation app, which wasted almost half a day and forced me to cancel some planned activities.

It was a little confusing in ben gurion airport where the car was located

Booking platform was ok