The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!

Great supportive stuff

Quick reply, I had a trouble with the payment when I have revised my booking, but quick action taken by EasyRentCars. Thanks

Would have been good if they had given us upfront notice on the pick up location. We spent some time asking around before we found the location.

Pretty easy to book.

Like: Promised as in receipt,provided better car choice yet same price.valuable!
Dislike: Car still got some unwanted stuffs from previous customers or own.

Like: Courteous and accommodating staff. No castles and I would recommend to anyone.speci thx to Madeline.