Even during working hours, it's difficult to get someone to answer the local office phone.

Good

The store is right across the airport hall, making pick-up and drop-off very convenient. The staff were friendly, and the procedures were very simple.

The car exceeded my expectations. I really like to use Hertz. Hertz is my preferred company for sure. Expensive because I normally arrive outside normal work hours, (wish it was a little cheaper then I could visit my cabin more often) but I always receive an excellent vehicle and the service is always excellent.

Ease of booking. Didn't notice any price drop. But I'm sure I had an upgrade of car.

Smooth process with hertz. Car was good.

I use regularly and find it to often be cheapest so happy.