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Small dent, huge charge

Reviewed: Thu, May 30, 2019
About Hertz: 7.3 /10
Hertz charged me 289 euros for a small dent on the windshield, probably caused by a tiny little piece of rock on the highway, arguing that the whole glass would have to be replace. It’s common knowledge that small (less than half an inch) dents like this can be fixed at many different places (Carglass, Glassdrive, ExpressGlass, for example) for as little as 70 euros. It looks like Hertz took advantage of the situation since it’s clear an incident over which I had no way of avoiding it. Will not make business with them again.
About QEEQ: 8.0 /10
Economy | Renault Clio or similar

Relevant Reviews on Hertz in Portugal

Lilith Maria

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Reviewed: Thu, Apr 17, 2025
About Hertz: 10.0 /10
Very good, I'm satisfied.
About QEEQ: 10.0 /10

Theodore MacAdam

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Reviewed: Tue, Dec 31, 2024
About Hertz: 10.0 /10
The car provided by the rental company was exactly the same as the one I booked.
About QEEQ: 10.0 /10

Nigel

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Wed, Jun 26, 2024
“Good all round”
About Hertz: 8.0 /10
Pretty good all round
About QEEQ: 10.0 /10
Lisbon is a difficult drop off location as it is poorly signed

S.Kemp

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Mini | Fiat 500 or similar
Reviewed: Mon, Aug 26, 2019
“Pick up very stressful. I am pregnant and had to wait over an hour in a very hot office in Porto.”
About Hertz: 8.7 /10
Staff amazing in downtown Porto when I returned later in the day . Saw that I was pregnant and fast tracked me. Thank you.
About QEEQ: 9.0 /10

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Economy | Renault Clio or similar
Reviewed: Wed, Aug 14, 2019
About Hertz: 10.0 /10
Counter staff are really friendly and helpful
About QEEQ: 10.0 /10

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