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Small dent, huge charge

Reviewed: Thu, May 30, 2019
About Hertz: 7.3 /10
Hertz charged me 289 euros for a small dent on the windshield, probably caused by a tiny little piece of rock on the highway, arguing that the whole glass would have to be replace. It’s common knowledge that small (less than half an inch) dents like this can be fixed at many different places (Carglass, Glassdrive, ExpressGlass, for example) for as little as 70 euros. It looks like Hertz took advantage of the situation since it’s clear an incident over which I had no way of avoiding it. Will not make business with them again.
About QEEQ: 8.0 /10
Economy | Renault Clio or similar

Relevant Reviews on Hertz in Portugal

Carl Hobbes

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Reviewed: Sun, Sep 21, 2025
About Hertz: 8.0 /10
Overall efficiency was quite high. They didn't push any additional sales after hearing I bought insurance. The issue was that I booked an SUV but was given a hybrid Mercedes A250e instead. The car's low ground clearance made it difficult to drive on the mountainous roads near Sintra in Lisbon.
About QEEQ: 8.0 /10

Catherine Connor

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Reviewed: Sun, May 18, 2025
About Hertz: 10.0 /10
Overall good.
About QEEQ: 10.0 /10

Tabitha Webster

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Reviewed: Wed, Feb 21, 2024
About Hertz: 10.0 /10
Extremely satisfied
About QEEQ: 10.0 /10

Ian Zacharias

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Reviewed: Tue, Sep 28, 2021
About Hertz: 10.0 /10
It's okay.
About QEEQ: 10.0 /10

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Economy | Renault Clio or similar
Reviewed: Wed, Aug 14, 2019
About Hertz: 10.0 /10
Counter staff are really friendly and helpful
About QEEQ: 10.0 /10

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