Car rental was provided by Europcar. Although there were many people, the vehicle they provided was excellent.

Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.

It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Great counter staff, very helpful, friendly and good communication.