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Live chat Email us Service Code: 6956399169
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Reviewed: Wed, Jul 19, 2017
About Big Thumb: 6.0 /10
I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!

Relevant Reviews on Big Thumb LANGKAWI INTERNATIONAL AIRPORT

Cara Garden

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Reviewed: Thu, Oct 20, 2016
About Big Thumb: 6.0 /10
When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.

Josephine Irving

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Reviewed: Tue, Aug 22, 2017
About Big Thumb: 2.0 /10
The vehicle was very old and the handover process was not handled carefully. The fuel light was on before we even set off, so we had to refuel immediately. When returning the car, the staff insisted we acknowledge minor body scratches and demanded compensation.

Quentin Beerbohm

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Reviewed: Tue, Jul 18, 2017
About Big Thumb: 10.0 /10
There were professional staff to greet us right after getting off the plane. After checking the paperwork, the car was handed over immediately. Very convenient.
About QEEQ: 10.0 /10

John Bellamy

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Reviewed: Sun, Jul 9, 2017
About Big Thumb: 10.0 /10
Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.
About QEEQ: 10.0 /10

M.Choong

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Economy | Perodua Axia or similar
Reviewed: Tue, Jun 26, 2018
“Good”
About Big Thumb: 8.8 /10
Like: Price.
Dislike: Car brakes were in very bad condition.

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