Excellent and swift service

Staff was really helpful and responsive. Also proactively reminded customers on liabilities so that it’s clear if an incident happens. However the condition of the car dampens the positive experience.

The service was excellent and very thorough. The staff also explained driving precautions in Malaysia, which was very considerate.

For this round the booking car was a bit old. So, it would be advice to make sure the rental car could be newer or at least looks nicer.

The price offer are still higher than my expectation. If provide more discount will be better.

I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!

Process is good