Quick checkout/ checkin but more clarity needed

C.Dodanis

Portugal

Reviewed: Sat, May 29, 2021

About Centauro: 9.0 /10

Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.

About QEEQ: 9.0 /10

Everything excellent all questions answered early and concisely will continue using platform but will think twice about hiring from Centauro.

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Centauro in Portugal

Diana Bert

Portugal

1 days rental

Reviewed: Tue, Mar 25, 2025

About Centauro: 2.0 /10

This company is a complete scam. They make every effort to find issues during car return—even a small scratch on a plastic hubcap is considered an accident, and they charged 600 euros for it. It's clearly a deliberate attempt to overcharge.

About QEEQ: 10.0 /10

Sylvia Kelvin

Portugal

1 days rental

Reviewed: Mon, Aug 7, 2023

About Centauro: 4.0 /10

The car was quite good and relatively new, but the service was full of issues. Although their attitude in person was okay, I still haven't received my bill. The deposit refund is slow, charges are not transparent, and I was forced to buy local insurance. Even though I refueled the car before returning it and their staff said the deposit would be returned within 48 hours, I haven't received any bill and can't get reimbursement.

J.Kazemi

Portugal

1 days rental

Small SUV | Nissan Juke or similar

Reviewed: Mon, Aug 5, 2019

“The car was a good car and had a good gas mileage, but had much damage to the body. The price was ok”

About Centauro: 4.7 /10

The Centauro location is terrible in Lisbon. Very small and bad location and difficult for pickup and drop off. The shuttle service is inadequate with only one to maximum 2 vans for many people who need the service.

About QEEQ: 8.0 /10

P.Cummins

Portugal

1 days rental

Compact | Ford Focus or similar

Reviewed: Mon, Jul 15, 2019

About Centauro: 6.7 /10

We had to get a taxi to the pick up location due to the number of people waiting at airport for the bus and then had to queue for 2.5 hours to pick up the car. It was terrible!

Portugal

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Reviewed: Fri, Jul 12, 2019

“Slow Service pickup and drop off but great car”

About Centauro: 8.3 /10

The checkout process was very slow. The lady at the counter was nice but they were really really slow. When we returned the car, it was like a ZOO. People were lined up for over an hour to wait for the transportation to take them to the airport. We just about missed our flight. Very poor organization of the shuttle to the airport.

About QEEQ: 10.0 /10

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Quick checkout/ checkin but more clarity needed

Relevant Reviews on Centauro in Portugal

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