Quick checkout/ checkin but more clarity needed

too much time spent in the pick-up process

good and easy

Excellent car for a great price. We arrived early and were unable to get the car and the counter person was unhelpful and disinterested. We had to come back a couple of hours later to get the car on the time we scheduled it. Would have expected some help

I waited a long time to get the car they were short staffed

We booked with Centauro because the ratings were pretty good, but our pickup experience was terrible. Be aware that the location is off-site and farther than the other rental car companies. The conditions of the pick-up building were very sparse (no soap in the bathroom, for instance) and we were given an extremely beat up vehicle. We were worried about having issues with all the existing scratches when we returned the car, but thankfully my husband took pictures of the pre-existing damage and we were able to return the car without issue. Also be aware that you will be charged over 1,000 euros as a deposit if you decline their coverage.

We can't say anything bad about Centauro. We had a very long wait at customs at the Lisbon airport, and they still waited for us, over 2 hours past our scheduled pick up time. The car was spotless, the agents were helpful (make sure you get someone to sign off on your papers before you leave). Our first hotel we stayed at was awful, and during the night, one of the many drunk guests jumped on the hood of the car, denting it, and putting a dent in the side as well. We called Centauro right away to let them know what happened, and they marked it in our file. The car was still drivable, so we continued on our trip. When we returned the car, the agents weren't even aware of what had happened, but took a look over everything, asked us a few questions, and ultimately did not charge us for the dents. We had purchased third party insurance anyways, so we weren't worried, just annoyed that we would have to go through the hassle. But the Cantauro agents were very understanding, and extremely kind. We would recommend them to everyone!