Overall experience is good but rental company response need to improve

Very satisfied.

The staff service is good and I have a free upgrade to Vios. Although I prefer to try Bezza. The interior of the car could be cleaner and smells not good.

they said it will have a guy holding the name card just outside of the arrival hall, PLEASE do remember to have a phone number in malaysia, or at least have a wifi or using their SIM card there, and get contact by using whatsapp or something like that. it was a terrible experience that i gave them the flight number and when I go out, no one there, try to find anybody looks like picking up customer, but no use. need to contact them by phone, and they did come to the airport,but stay outside of it, if just sending whatsapp might cause you a lot of time, but if you don't have a phone, this is the only way you can do, unless you don't need the car.

hope that the detail shown in your confirmation are correct, as I didn't see anybody waiting for me outside with a name card.

Complimentary parking coupons

Great!

Was given a car with almost empty fuel tank ..could have been better if the car had 8-10 liters of fuel