The car pickup process was troublesome. Returning the car was also problematic due to miscommunication with customer service. They told me to wait at Terminal 1, Arrival Gate 3, but no one showed up. Parking at the airport was inconvenient, and being unfamiliar with the area, I spent over an hour driving around. The staff hadn’t arrived when I got there. While the fuel tank was full upon arrival, driving for over an hour lowered it slightly, and I was charged a deposit deduction of over 570 THB.

Extremely satisfied

The office location did not match the address given so we walked for around 20 minutes in hot weather for no reason and had to book a taxi back to the actual location (inside the Domestic Terminal).

รถสกปรก น้ำมันไม่เต็มและไม่เติมให้เต็ม ให้เติมกลับมาเจ็ดเต็มสิบจะมีใครเติมให้ตรงขีดเดิมได้ staff ไม่มี service mind พูดจาไม่ดี The car is dirty, not full of gasoline and not full. To fill it back seven out of ten staff without service mind speaking badly

Counter services need to improve