Poor customer service

Marian

Malta

Reviewed: Sat, Feb 2, 2019

About GOLDCAR: 4.7 /10

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.

About QEEQ: 8.0 /10

GOLDCAR

Malta International Airport(MLA)

Luqa

Malta

Mini | Citroen DS 3 or similar

1 days rental

Relevant Reviews on GOLDCAR Malta Airport

P.Tsolov

Malta

1 days rental

Mini | Peugeot 107 2 Doors or similar

GOLDCAR

Malta International Airport(MLA)

Luqa

Malta

Reviewed: Tue, Jun 25, 2019

“I never got the car. Service was refused because the only credit card i have was american express.”

About GOLDCAR: 2.0 /10

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

P.Franks

Malta

1 days rental

Economy | Peugeot 208 or similar

GOLDCAR

Malta International Airport(MLA)

Luqa

Malta

Reviewed: Sun, Jun 9, 2019

About GOLDCAR: 9.7 /10

Needed to have more than 1 person on check-in desk. There were at least 6 other customers behind us - we were 3rd in the queue on arrival.

About QEEQ: 10.0 /10

D.Healy

Malta

1 days rental

Compact | Peugeot Partner 5 Seats or similar

GOLDCAR

Malta International Airport(MLA)

Luqa

Malta

Reviewed: Thu, May 2, 2019

“I chose a car for a reason; not having a similar class of car available is a major failing.”

About GOLDCAR: 5.3 /10

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

About QEEQ: 8.0 /10

Freddy

Malta

1 days rental

Compact | Peugeot 2008 hatchback or similar

GOLDCAR

Malta International Airport(MLA)

Luqa

Malta

Reviewed: Wed, Apr 24, 2019

“it was not as good experience in stead of 2008 they gave us 108”

About GOLDCAR: 6.7 /10

it was not as good experience in stead of 2008 they gave us 108 then we had to go back and ask for another SUV even manual ,what happened didn't start again went back inside and got another vehicle not professional at all