Shouqizuche Car Rental

The entire process was simple and smooth, creating a great experience.

During the rental period, there was a traffic violation, and they transferred it to my name, charging a 55 AUD handling fee! Very unreasonable, as many companies don't charge this fee.

I booked a fuel car, but they told me only electric cars were available upon arrival. It's so frustrating! Using electric cars in the UK is really inconvenient, and the charging fees are expensive. I returned the car on Sunday, but the rental company was closed, so they made me rent an extra day. Ridiculous! They didn't explain any of this when I picked up the car.

The efficiency is too low - 30 minutes to pick up the car and 10 minutes to return it. For T2 departures, you need to allow at least an hour for returning the car, as train services are infrequent and it takes half an hour to reach T1.

Very satisfied.

Good

The efficiency needs improvement, the queue was quite long.

Renting through the online platform was very convenient, and cancellations didn’t require worrying about extra charges. Although I encountered some scratches during this rental, which involved compensation, the overall service was quite good. Hence, a full score.

Very satisfied, especially with the young man handling the car pickup and return. He was very warm and friendly. Much appreciated!

Very satisfied

Very satisfied

Very satisfied.

The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English.

Excellent, the actual car model was Fiat 600.

Great, the car was new and clean.

I booked a hybrid Toyota car, but they gave me a Hyundai gas car instead. The selection of rental locations is also quite limited.

Very satisfied

The Melbourne Airport branch is located outside the airport. The counter staff do not speak Chinese, and we waited a long time for the shuttle bus. When we arrived at the branch, we showed them the printed booking confirmation. We were renting the car for eight days, and the quoted cost at the branch was 826 AUD. However, they wanted to charge 1122 AUD. We questioned this, and the staff said it was because we hadn't paid the one-way rental fee. Confused, we signed the paperwork. When returning the car, we realized they had calculated the rental as nine days and added the one-way fee. After arguing our case, they acknowledged it and promised a refund upon vehicle return. Luckily, everything went smoothly. When we returned the car at Adelaide Airport, they were quite good—checked the car's condition, printed the bill immediately, and handed it to us. Overall, a positive experience.

Great service!

Very satisfied.