Europcar Car Rental with Van

Excellent

Excellent!

Very satisfied

Very satisfied

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

Very satisfied, it was completed in 10 minutes.

Pretty good.

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

Very satisfied. Although the credit card guarantee amount during pickup was high (30,000 dirhams), it was released the day after the car was returned.

Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Fair enough.

Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.

Pickup and drop-off were very convenient.

Very satisfied.

Satisfied

Many locations and highly efficient.

Very satisfied.

Very good, no hidden charges, and in other countries there is usually a young driver's fee for those under 25, but here it's not applicable for those over 21.

Very satisfied

Very friendly service

Excellent customer service.

Very satisfied! It was a joyful experience!

They ran out of Jeeps, so they offered a Toyota RAV4 instead, which was an upgrade in class. I was informed of the additional fee for the 7 days.

The service was okay and everything went relatively smoothly.

The car looked fine. However, while driving on mountain roads, the brakes made a strange noise, and the accelerator stopped working. Luckily, I was close to the destination and barely made it to the parking lot. Otherwise, the consequences could have been serious.

Very satisfied.

Smooth check-in with very helpful staff even during peak hours.

Das Auto war genau das gebuchte Model was super war. Das Übernahmeprotokoll habe ich nie gesehen und trotzdem wurde meine Unterschrift darauf verwendet. Der Kundenservice von Europcar war dafür sehr freundlich.

Very good.

Excellent!

Excellent service, even late at night you can pick up the car at the airport.

The staff was very friendly, but he only received the order from Zuzuche when we arrived at the store. The originally booked Volvo wasn't available, so we were given a lower-tier Geely instead, but the actual payment amount remained the same.

Overall service is good, very enthusiastic.

This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.

The staff had a poor attitude and low efficiency. Each person takes half an hour to process.

Forced consumption

The Europcar branch in London was relatively easy to find. The staff initially tried to upsell an upgraded vehicle model, but after I clearly declined, they still provided the original model. Overall, it was alright. The car had quite a few scratches, but during the return process, the staff inspected the vehicle very thoroughly.

Everything is good, except the store is not located inside the airport. It's about less than 1km away, and there is a shuttle bus for transfers. However, with dozens of car rental companies at the airport, it's quite surprising that a big company like Europcar does not have an airport branch. That said, the environment of the store outside the airport is much better.

Extremely smooth to drive, a brand-new car with less than 6000 kilometers, really great experience.

Very satisfied.

The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.

Renting a car was very convenient.

The process is very simple, and the car is in good condition.

Convenient and hassle-free.

Very convenient

Good.

Satisfied

Satisfied

The trunk space is large, perfect for 4 people with 4 standard 28-inch suitcases.

The pickup and return process was very smooth, the service attitude was excellent, and there was no mileage limit.