Europcar Car Rental with Van

When we arrived at the store, they told us there was no A3 available as we had booked. They said Golf is a similar-class vehicle, but choosing an A5 would require a significant extra cost.

The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.

Pretty good. They recommended insurance, but once they knew we had already purchased the highest coverage, they didn't insist. The pick-up and drop-off process was straightforward, without any hassle.

Very satisfied.

There was no queue when picking up the car, but since I bought insurance through Zuzuche, a deposit of 500 euros was held during pickup. Fortunately, it was refunded to my card two days after returning the car. The car interior wasn't very clean and seemed to lack proper cleaning.

Satisfied

A very good experience.

Very satisfied, excellent service.

Very satisfied

Very satisfied with the service, the car pickup process was efficient.

Satisfied

The price was reasonable, but unfortunately the rental company in Norway went out of business.

This car rental experience deserves a poor review for Europcar: We rented a Jimny specifically because it was winter in New Zealand, and we were concerned about rain and snow. The goal was to ensure driving safety with a 4WD vehicle, and also to take the opportunity to enjoy driving a Jimny during the trip. When we got to the rental counter, the staff saw that we had booked a Jimny and immediately whispered to someone nearby. Then, she came back and told us: "You booked a Jimny or an equivalent vehicle. There’s currently no Jimny available; instead, you’ll get a car of the same category." Hearing this, we were already halfway disappointed. However, we thought as long as the replacement was a 4WD, safety would still be guaranteed. So we explicitly told the staff that our itinerary included snowy mountain roads and that we needed a vehicle with 4WD for proper control and safety. To our surprise, she gave us a Yaris Cross (renting this car costs significantly less than a Jimny, by the way). I asked her three times to confirm whether the car was four-wheel drive (All-Wheel Drive) and if there were any other 4WD vehicles in the same category available. She insisted that the Yaris Cross was a 4WD, said there were no other options unless we paid for an upgrade, and started pitching various insurance options to us. In the end, we reluctantly agreed to take the Yaris Cross, added snow insurance as she suggested, and proceeded to pick up the vehicle. So far, everything seemed fine. Once we left the airport and headed to the parking lot, there it was—a shiny Jimny parked right next to our car. And as for the Yaris given to us, its door and body were covered with scratches and scrapes. At that point, we were feeling pretty unhappy, but we decided to overlook it since the damages didn’t affect functionality. Moreover, we wanted to make it to the lodge before dark, so we didn’t go back to argue. Little did we know, the drama was far from over. Driving from Queenstown to Wanaka went relatively smoothly, but upon reaching Mount Cook, we encountered lower temperatures and roads with a light mix of ice and gravel. Every time I stopped at a stop sign and tried to accelerate, the front wheels felt like they were slipping, as if losing traction completely. This alarmed us, so we looked it up online and discovered that the Yaris Cross isn’t even a 4WD! For the remainder of the trip, we had to drive extremely cautiously. We were fortunate not to encounter heavy snow; otherwise, the potential risk would have been unthinkable. Throughout this trip, we couldn’t understand why the rental staff falsely claimed the Yaris was a 4WD, why the available Jimny wasn’t rented to us, and why multiple insurance options were heavily promoted.

Not bad.

The service attitude of the rental company is absolutely the best I have encountered in Europe, very nice.

Excellent service

Very convenient. The staff confirmed if extra insurance was needed, and after I declined, there was no aggressive upselling. Both pickup and return were smooth. Great experience with a big company.

Satisfied

The vehicle was in excellent condition! The navigation system was impressive and accurate! Picking up and returning the car was very convenient!

Very satisfied.

The car provided was not what I expected. The staff saw I had a lot of luggage and forcibly changed it to a 308SW, with additional charges applied. The experience was terrible. Picking up and dropping off the car was relatively easy and quick, and didn’t affect my flight schedule.

Highly satisfied. With the full insurance from QEEQ, there was no upselling at the store. Rented a diesel car, which had strong power and performed excellently on mountain roads. Drove 2,500 kilometers around Morocco in 12 days, spending ¥920 on fuel—very economical. The vehicle had already clocked 50,000 kilometers, but the condition was good, equipped with cruise control, dual-zone air conditioning, and CarPlay support. There were some exterior scratches, which were documented with photos during pickup. The return process did not involve detailed inspections, just a quick check of the trunk tools and spare tire. Using the Waze app for navigation helps with alerts for speed limits and police checks. Possibly due to the high vehicle category, a preauthorization of MAD 21,600 (¥17,000) was charged. The store confirmed releasing the preauthorization on the day of return (and emailed a confirmation), but it took the ICBC all-currency card 20 days to restore the credit limit. Hence the review here.

Excellent.

This rental company is extremely unreasonable. The vehicle had unknown damage, yet they refused to use insurance and forced maximum compensation.

Satisfied

Pickup was slow, but the customer service was excellent. The receptionist carefully documented all the vehicle damages during pickup.

Satisfied

Very good

Very convenient.

Refused the Swiss insurance, the staff was very helpful ❤️

Fairly standard.

The process of renting the car was very slow. There was only one staff member manually entering information into the system, and the underground parking lot entrance was full of mosquitoes.

The car rental experience at Terminal 1 of Frankfurt Airport was very pleasant. The store location was clearly marked, situated on the basement level of the terminal, making it easy to find. The staff were friendly and ensured the paperwork was processed quickly and efficiently. The car pickup process was smooth, the vehicle was clean and performed well. Notably, the instructions for both pickup and drop-off were clear, saving a lot of time.

The entire rental process was seamless, from booking to pickup and finally drop-off, with every step well-organized. The vehicle interior was clean, the seats comfortable, and the driving experience excellent. Additionally, the extra services provided by the store, such as GPS and child seats, were very practical, adding convenience to the trip.

Overall, the car rental experience was not only efficient but also highly enjoyable. Whether it's a first-time rental or a repeated one, the service here is always satisfying. Highly recommended for anyone needing a rental car.

Very satisfied.

The reserved car was provided without any changes, and the procedures were handled quickly.

Overall satisfied, the car was in good condition and relatively new.

Quite standard.

Very satisfied.

Not bad, the overall process of renting and returning the car was quite quick.

The store is easy to find, but requires a long walk. When we arrived in Munich, it was already late at night. The store provided a car and parking spot, but we had to search for it ourselves. Unfortunately, the designated license plate wasn't at the given spot, forcing us to return to the store for assistance. The staff searched around but couldn't find the car either, so they had to provide us with another vehicle. The entire process took about an hour, which was quite frustrating. The T-Roc's trunk is quite spacious. You can lower the trunk floor by one level, easily accommodating one 28-inch suitcase, one 26-inch suitcase, and additional small items.

Very good, the staff provided great service and communication was smooth.

Very good.

Before renting the car, I took a video and noticed some minor scratches. When returning the car, the company refused to acknowledge them and insisted on deducting the insurance.

Very satisfied.

I want to remind fellow renters that during the car pickup process, it’s essential to confirm with the rental office that you’re getting the exact model you requested. Since I needed space for two golf bags, I specifically chose a medium SUV, the Toyota RAV4, when placing my order. However, after completing the paperwork and heading to the parking lot with my luggage, I saw that the car was actually a small SUV. I had to carry my luggage back to the counter and communicate with them to get it changed to a RAV4. This took an additional 10 minutes, but thankfully, the issue was eventually resolved.

Quick and efficient

I booked a Q3, and even though they had a Q3 available, they insisted on giving me an old and worn-out Hyundai, claiming it's equivalent. After seeing the car, I found it unacceptable and went back to confront them. They seemed to know they were in the wrong and handed over the Q3 key without any argument. Really poor service—won't be using this company again.

The car rental company provided decent service, but the front desk staff had a strong Ukrainian accent.

Satisfied

Very convenient, staff are patient.