Europcar Car Rental with Van

Europcar Heathrow branch (accessible by shuttle bus).

Satisfied, the process was simple.

Extremely satisfied

At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.

Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!

The lady at the Reykjavik car rental counter was super nice!! Excellent service—she was responsible, attentive, and very patient.

Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now

Very satisfied, super efficient.

It's quite convenient. You handle the paperwork at the airport and then take a shuttle bus to pick up the car. All rental companies share the same shuttle bus. However, the nighttime shuttle bus driver can be very strict and only allows around ten people on each ride. But other pickup locations aren't too far from the waiting area, and if needed, you can walk to them.

The rental company is quite good, with friendly service. They offered a routine insurance upgrade promotion, but after declining, they didn't insist. The car return process was fairly quick—overall, not bad.

Overall service was good, and the car pickup was quick. However, they kept pushing insurance sales, and I couldn't resist spending an extra 3,000 yuan on insurance, which I regret.

Europcar has a large area with no need to queue, and the efficiency is very high.

To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.

Returning and picking up the car was very convenient and quick.

Originally rented an economy SUV but was given a Volkswagen Golf hatchback instead; couldn't fit the luggage and had to upgrade to a Tiguan. The latest model Tiguan is really great. Drove 2600 kilometers with it, very stable, which is surely related to the car being new. No unnecessary or deceptive fees. However, car options in Munich were limited, and rental prices were relatively high; I recommend renting in Hamburg instead. Additionally, the return process was efficient, and the deposit refund was quick. Great service.

Very good.

The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.

No issues. Always reliable

The car rental companies at Sarajevo Airport are just past the parking lot, making this one easy to find. There was no attempt to upsell insurance. Sometimes not speaking English fluently can be an advantage—they might have been too lazy to engage in lengthy discussions, but they did mention everything necessary and repeatedly emphasized that in case of any incident, the first step is to call the police!

The actual rental was a hybrid Toyota Corolla station wagon, which perfectly accommodated my colleague's large suitcase during the trip. The car was quite new, with less than 5000 kilometers on it, and offered a great driving experience.

The staff are fluent in English, but they won't assist with any issues outside their responsibilities. Overall, they are still very friendly.

A large car rental company with attentive staff and convenient pick-up and drop-off services.

Friendly and efficient counter staff and slight delay picking up was due to a number of other clients arriving on the same plane. Car was perfect and performed perfectly over a hire period of 6 weeks over which it travelled over 3000 kilometres.

Very comfortable, a perfect car rental experience.

The first car had a nail in the tire. Make sure to thoroughly inspect the car before picking it up.

Very good

Pickup and return were very convenient. I purchased full insurance, so there were no worries when returning the car—just left the keys and walked away. However, the hybrid CX60 was extremely hard to drive without electricity. Also, the left front tire was underinflated when picking up the car, and I couldn't locate the puncture on-site. The store staff fully inflated it, and I drove off. Two days later, the pressure dropped to 1 bar, and I quickly found a roadside repair shop. Turns out, there was a nail in the tire from the start. I had to pay 30 euros for the tire repair myself.

Very satisfied.

Not bad.

The waiting time was very short.

The staff was great and no hidden fees.

The process was quick, with no sales pitching. The staff was very professional and ensured all important information was confirmed repeatedly.

I rented an Audi A5 and got the same model. The car was in excellent condition, both inside and outside were very clean. When returning the car, someone inspected the vehicle, and if everything was fine, I could directly proceed to the terminal for check-in. Very fast and convenient!

The staff were friendly and courteous, provided detailed answers, and informed me about things to pay attention to on the road. However, they downgraded the car and misleadingly claimed it was an upgrade. This kind of behavior is deceptive to customers and unacceptable! Furthermore, the car was close to needing maintenance and had faults, reflecting poor management by the rental company, and it was very unsafe. Poor service!

The process of picking up and returning the car was very convenient.

Very satisfied, both pick-up and drop-off were very convenient.

There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.

You need to pick up the car at the scheduled time; they won’t allow early pickups. I booked an Audi A5 wagon, but the staff replaced it with a Mercedes E300e wagon when I picked it up. Excellent!

Both pickup and drop-off were very smooth. The rental company provided excellent service, was efficient, and the car was in great condition. Overall, everything went smoothly.

Overall, it's fairly good.

The store was easy to spot on the main road, and the car was picked up directly at the store.

When we went, there weren't many people, so the process was quite smooth. The customer service staff followed the standard procedure.

During the trip, a low tire pressure warning appeared. After returning to Reykjavik, I went to the downtown service center and got a replacement vehicle.

Excellent!

Very satisfied, the car rental store is easy to locate, and picking up the car is convenient. The pick-up point is also easy to find. The flight arrived early, and the car model was upgraded.

Very satisfied

It's okay, but be mindful that the car was not refueled fully.

The process was relatively quick. There was a bit of upselling, but after I politely declined, they didn't persist.

The car was in good condition and the service was excellent.

Volkswagen T-Roc 2.0T