Europcar Car Rental with Van

The staff were alright, different people have different attitudes. Overall, not bad.

Pretty good.

The service at the pickup location was excellent.

The staff was very friendly and provided clear guidance.

I booked a Corsa with full insurance from the rental company, but the Corsa wasn't available. They upgraded me for free to a hybrid MG SUV, a domestic car that's quite fuel-efficient. It was a new car with just over 10,000 kilometers total mileage. When picking up the car, they briefly tried to sell road assistance insurance, but when I declined, their attitude remained polite. The process of completing the paperwork and picking up the car was about 600-700 meters apart, and they provided clear instructions which made it fairly easy to find. During drop-off, they mentioned that since I had full insurance, there was no need for vehicle inspection—just hand over the keys and leave. Overall, the experience was pretty good.

Very satisfied

The car is in excellent condition and very new.

Both pickup and return were smooth.

I am very satisfied with the car rental service. The car was in excellent condition and very comfortable to drive. I will choose this company again next time.

Very satisfied, communication was prompt when issues arose. Everything was handled smoothly.

A large and reputable company.

There were quite a lot of people during peak hours when picking up the car, but overall everything was orderly. Returning the car was very quick; they just checked the fuel charges and whether there were any damages. After signing, it was done. The expected deposit of 500 will be refunded around 7 days. I was upgraded to a larger car, but honestly, the roads in Italy, especially in the mountains and along the coast, are very narrow. A compact car feels more convenient in such situations! Recommended.

Satisfied

Very satisfied, the staff is warm and friendly.

Very satisfied, the staff were friendly and enthusiastic.

The process is quick and convenient.

Extremely satisfied. Despite us not speaking any foreign language and relying on a translation device, they patiently answered all our questions and efficiently handled all procedures. The car was nearly new with just over 7,000 kilometers. QEEQ is a trusted brand!

En el mostrador nos ofrecían un seguro que incluía coste 0 ante cualquier inconveniente, y era de mejor precio que el seguro adicional pagado de Axa en QEEQ, con el que te obligan a pagar cualquier inconveniente y luego pedir a Acá que lo devuelvan.

Quick pick-up and drop-off, a very good experience.

Highly recommend Europcar. Unlike other rental companies that add extra charges, the initial quote is exactly what you pay, and the final billing process is very swift.

Although there was a flat tire incident during the trip, the car rental company handled the situation smoothly by promptly towing the vehicle and providing a replacement car. Overall, the service was quite satisfactory.

As soon as you step out of the airport, you can see the location. You just walk over, hand in your order, receive a pre-prepared envelope, sign it, and you're good to go.

The car was great! It was new and very easy to drive! Excellent! The pickup location is in the hotel lobby, and the staff will wait at the agreed time. There's no storefront office, haha.

Excellent, I've rented multiple times. The store is easy to find. However, the car pick-up at Bergamo is a bit inconvenient as you need to take a shuttle bus for a short distance. Malpensa is much more convenient.

Very satisfied.

Very satisfying

I thought it would be an old car, but it turned out to be a brand-new Golf. Such a pleasant surprise!

They directly upgraded us to an X1, very satisfied.

Great

It was such an amazing experience! The staff were incredibly patient and enthusiastic. Due to personal reasons, I didn't plan my time well and then encountered a traffic jam, so I felt I might be late. I called the company in advance since, in Europe, if you delay someone's off-duty time, you typically have to pay a 50-euro fine (please take note of this!). However, the person handling both my car rental and return was so kind. Earlier, he had noticed I was a woman traveling alone and had helped carry my luggage to the car. Even when I delayed his off-duty time during the return, he waited for me in casual clothes and didn't charge me any fees. Sometimes, the kindness of strangers can be so touching. It was truly heartwarming!

Great attitude, quick processing, no insurance upselling.

During the peak rental period, the waiting time was a bit long.

An established car rental company, very convenient.

Very good

The staff were friendly, no additional charges, and the vehicle was in good condition.

The rented car had quite a few scratches, but everything else was good.

The staff was very friendly. My translation document didn't have a photo, but they helped upgrade and resolve the issue. Larger cars have better visibility, and it's essential to choose a bigger car in the US.

On the day of pickup, the computer system was down, leaving only one terminal operational. Waited in line for over an hour, but the service attitude was good. It was not a human error, so it's acceptable.

We opted for full insurance at the location. The staff communicated in a mix of Italian and English, which was a bit confusing to understand, but overall, the service was decent and went smoothly.

Very straightforward.

Friendly attitude and efficient service!

Great service.

The car was handed over promptly as scheduled.

Very professional, everything was satisfactory!

Pretty good! Received a Skoda Kamiq from the same category. Service was fine and communication went smoothly.

No upselling services and short waiting time.

Always my choice, definitely the right decision.

Great customer service.

It was very late when we arrived at the airport, and there were no shuttle buses. However, after contacting the rental company via WhatsApp, they immediately sent someone to pick us up. Excellent service!

Fast and convenient