CiAO Car RentalCiAO is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a CiAO rental, simplifying the process while maintaining the standards CiAO is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from CiAO, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner CiAO, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
/10
Vehicle condition
1.3Vehicle cleanliness
0.0Spaciousness
0.0Counter staff
2.6Pick-up location
0.0Drop-off location
0.0Pick-up time
Drop-off time
2
Poor
[Experience with CIAO Car Rental: A Disappointing Car Rental Experience] As frequent travelers who often rent cars abroad (with dozens of rental experiences), this was the worst car rental experience we have encountered. Below is a summary of the issues for other travelers' reference: 1. Location and Accessibility Issues • The rental counter is not located inside the airport, requiring a long shuttle ride to reach the rental location, which wastes significant time. • Upon inquiry with other well-known car rental companies inside the airport, none had heard of this brand. • Customer service staff had difficulty communicating in English, leading to delays in finding the shuttle pick-up point. 2. Downgraded Vehicle and Condition Issues • The actual vehicle provided was significantly different from the reserved one: the reserved Citroën C3 was replaced with a smaller Lancia model. • The vehicle had performance issues: struggled on mild inclines and could only reach a maximum speed of 90 km/h even with the accelerator fully pressed. • The vehicle was in poor condition: the rear bumper had visible cracks, posing safety concerns. 3. Unreasonable Deposit Policy • A deposit of up to 600 euros was required (much higher than the industry standard). • The deposit refund mechanism lacked transparency, raising concerns about fund security. • Major rental companies often waive deposits; consumers are advised to prioritize reputable brands. 4. Security Concerns • Items were lost from inside the car, with the possibility of staff being involved. • Important Reminder: When traveling in Europe, always keep a close eye on your belongings and never let your luggage out of sight. Conclusion: This rental experience failed to meet basic standards of convenience, integrity, service quality, and safety assurance. Strongly recommend that travelers choose more reliable car rental providers.
Milan
Reviewed: May 27, 2025
6
Very friendly staff.
1) The counter staff was very friendly and helpful. 2) The release of the deposit was immediate! 3) We booked full to full fuel tank, however it was then level to level (which I usually avoid), even though accaptable. 4) The pickup instructions were incorrect. Instructions said exit 8, while it was actually 3. The info on the pickup van was also incorrect, however we managed to get there. I would use this company again when in Milan. Overall good and happy with the service.
Milan
Reviewed: February 24, 2025
2
Poor
Very bad
Absolutely do not rent from this company. The car door couldn't lock, and when something was stolen, I had no idea who to contact for a claim.
They keep charging you endlessly. Even four months after returning the car, they were still sneakily charging my card. To put it simply, they don't make money from renting; they make money by stealing from your card after you return the car.
Milan
Reviewed: April 16, 2024
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